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Usersnap

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Usersnap is an EU based (Austria) visual feedback and bug tracking platform. It provides a JavaScript widget for screenshot based feedback, screen recording, NPS surveys, and feature requests. Data is hosted on AWS Frankfurt (EU). As an EU based and EU hosted solution with SOC 2 and ISO 27001 certifications, Usersnap is a privacy friendly feedback choice.

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Overview

What does Usersnap do?

What Is Usersnap?

Usersnap is an EU based (Austria) visual feedback platform. JavaScript widget for screenshot feedback, screen recording, NPS, CSAT, and feature requests. Data hosted on AWS Frankfurt (EU). SOC 2 Type II and ISO 27001 certified. Widget sets session and identification cookies. Consent required for cookies. Legal basis: legitimate interest for feedback, consent for cookies. Steps: DPA, cookie consent, review screenshot content, data retention. Privacy friendly EU alternative to US based tools like BugHerd. Alternatives: BugHerd (Australia), Marker.io, Ybug, Hotjar (with EU option).

Compliance

Usersnap and the GDPR

Usersnap is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Legal basis
Legitimate interest for bug/feedback tracking (Art. 6(1)(f)), consent for widget cookies (Art. 6(1)(a))
Risk level
medium
Applicable regulations
GDPR, ePrivacy, UK GDPR, SOC 2 Type II, ISO 27001

Impact assessment (DPIA)

DPIA recommended as screenshots may capture visible personal data. Usersnap is EU based (Austria) and EU hosted. Assess: screenshot content, screen recordings, NPS data, user identification, widget cookies.

Sample text for your banner

This site uses Usersnap for feedback. The widget may capture screenshots and set cookies. Data is processed by Usersnap GmbH (Austria) on EU servers.
Cookies and trackers

What Usersnap sets and contacts

Tracking method
JavaScript widget with visual feedback, screenshot capture, session recording, cookies, browser metadata
Server location
EU (Austria, AWS Frankfurt)

Cookies set (2)

NameTypeDurationPurpose
us_sessionfunctionalitySessionUsersnap widget session cookie.
us_visitorfunctionality1 yearIdentifies returning visitors for feedback continuity.

Third-party domains contacted (3)

  • usersnap.com
  • widget.usersnap.com
  • api.usersnap.com
Questions

Frequently asked questions about Usersnap

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Cookies?

Widget sets session and identification cookies from usersnap.com. Dashboard auth cookies.

Consent required?

Yes for widget cookies under ePrivacy.

Legal basis?

Legitimate interest for feedback. Consent for cookies.

Transfers?

No. EU based (Austria), EU hosted (AWS Frankfurt).

DPIA?

Recommended as screenshots may show personal data.

Compliance?

DPA, cookie consent, review screenshots, retention. SOC 2 and ISO 27001 certified.

Alternatives?

BugHerd (Australia), Marker.io, Hotjar, Ybug.

Cookie policy?

Document widget cookies. EU hosting, no international transfers.

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