Does your website use third-party services? Get GDPR compliant in minutes.
Try FlowConsentFree plan · 10-min setup
Usersnap is an EU based (Austria) visual feedback and bug tracking platform. It provides a JavaScript widget for screenshot based feedback, screen recording, NPS surveys, and feature requests. Data is hosted on AWS Frankfurt (EU). As an EU based and EU hosted solution with SOC 2 and ISO 27001 certifications, Usersnap is a privacy friendly feedback choice.
Usersnap is an EU based (Austria) visual feedback platform. JavaScript widget for screenshot feedback, screen recording, NPS, CSAT, and feature requests. Data hosted on AWS Frankfurt (EU). SOC 2 Type II and ISO 27001 certified. Widget sets session and identification cookies. Consent required for cookies. Legal basis: legitimate interest for feedback, consent for cookies. Steps: DPA, cookie consent, review screenshot content, data retention. Privacy friendly EU alternative to US based tools like BugHerd. Alternatives: BugHerd (Australia), Marker.io, Ybug, Hotjar (with EU option).
Websites using Usersnap must obtain user consent under GDPR regulations.
DPIA considerations
DPIA recommended as screenshots may capture visible personal data. Usersnap is EU based (Austria) and EU hosted. Assess: screenshot content, screen recordings, NPS data, user identification, widget cookies.
Sample consent text
This site uses Usersnap for feedback. The widget may capture screenshots and set cookies. Data is processed by Usersnap GmbH (Austria) on EU servers.
Third-party domains contacted
usersnap.comwidget.usersnap.comapi.usersnap.comCookies placed
| Name | Type | Duration | Purpose |
|---|---|---|---|
| us_session | functionality | Session | Usersnap widget session cookie. |
| us_visitor | functionality | 1 year | Identifies returning visitors for feedback continuity. |
Usersnap uses cookies for user preferences — inform visitors with a consent banner.
Widget sets session and identification cookies from usersnap.com. Dashboard auth cookies.
Yes for widget cookies under ePrivacy.
Legitimate interest for feedback. Consent for cookies.
No. EU based (Austria), EU hosted (AWS Frankfurt).
Recommended as screenshots may show personal data.
DPA, cookie consent, review screenshots, retention. SOC 2 and ISO 27001 certified.
BugHerd (Australia), Marker.io, Hotjar, Ybug.
Document widget cookies. EU hosting, no international transfers.