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Customer support

eGain Conversation

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eGain Conversation refers to the chat and messaging component of eGain, a US publisher of customer service software. It adds a conversation window to a website, where visitors talk with agents or virtual assistants. The widget is loaded from eGain's servers and may store identifiers in the browser.

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Compliance

eGain Conversation and the GDPR

eGain Conversation is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

What eGain Conversation sets and contacts

The cookies of eGain Conversation are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

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