FlowConsent
How it worksPricingComparisonsBlogDocumentationLog inTry FlowConsent
Try FlowConsent
Customer support

Yonder

PreferencesOfficial website

Yonder is a Netherlands-based customer feedback and Net Promoter Score (NPS) platform. It collects customer satisfaction data through surveys sent via email or integrated into websites and apps. As an EU-based service, no third-country transfers are required. Legitimate interest applies for post-interaction NPS surveys sent to existing customers.

Block Yonder until consentScan my site
Overview

What does Yonder do?

What is Yonder?

Yonder is a Netherlands-based customer experience and NPS platform used by hospitality, retail, and service businesses to collect, analyse, and act on customer feedback. It delivers surveys via email or embedded widgets and provides sentiment analysis and reporting dashboards.

GDPR and customer feedback surveys

Post-transaction NPS surveys sent to existing customers may rely on legitimate interest (Art. 6(1)(f)). The customer relationship provides a reasonable expectation of feedback requests. Provide opt-out in every survey. For marketing surveys or prospecting surveys, consent is required. All survey response data must be documented in your RoPA and subject to retention limits.

Practical compliance steps

Sign a DPA with Yonder. Disclose Yonder as a processor in your privacy policy. Include opt-out mechanism in every survey. Define retention periods for survey responses. Document the legitimate interest basis in your RoPA.

Compliance

Yonder and the GDPR

Legal basis
Legitimate interest (Art. 6(1)(f)) for post-interaction NPS and satisfaction surveys sent to existing customers. Consent (Art. 6(1)(a)) for marketing surveys or those sent to prospects.
Risk level
low
Applicable regulations
GDPR, ePrivacy Directive

Impact assessment (DPIA)

A DPIA is generally not required for standard NPS and customer satisfaction surveys. It may be relevant for large-scale feedback processing involving sensitive data.

Sample text for your banner

We use Yonder to collect customer satisfaction feedback. If you provide feedback, your response is processed by Yonder (Netherlands) in accordance with our privacy policy.
Cookies and trackers

What Yonder sets and contacts

Tracking method
Customer feedback and NPS platform, email survey delivery, response tracking, sentiment analysis
Server location
European Union (Yonder is a Netherlands-based company)
Cookieless mode available
Yes

Cookies set (4)

NameTypeDurationPurpose
_yonder_sessionfunctionalitySessionMaintains the authenticated session for the Yonder feedback dashboard and survey management.
_yonder_respondentfunctionality1 yearIdentifies survey respondents to prevent duplicate submissions and link responses to customer profiles.
_yonder_analyticsanalytics6 monthsTracks survey delivery rates, open rates, and completion metrics for NPS reporting.
_yonder_csrfsecuritySessionCSRF protection token for survey submission forms and account management endpoints.

Third-party domains contacted (3)

  • www.yonderhq.com
  • api.yonderhq.com
  • surveys.yonderhq.com
Questions

Frequently asked questions about Yonder

Can't find your question? Write to us, we answer fast.

What cookies does Yonder set?

Yonder sets cookies for chatbot session management, visitor identification, and conversation continuity. These include a session token, a returning visitor identifier, and widget display preferences. If Yonder's review management features are enabled, additional cookies may track review solicitation interactions.

Is consent required to use Yonder?

Yes, consent is required before loading Yonder's chatbot widget on your website. The service sets non essential cookies for visitor tracking and identification that go beyond what is strictly necessary to provide a service the user has explicitly requested. The chatbot typically loads automatically before any user interaction.

What is the legal basis for using Yonder?

Consent under Article 6(1)(a) GDPR is the appropriate legal basis for Yonder's visitor tracking and identification cookies. If the chatbot is used to process booking requests, contractual necessity under Article 6(1)(b) may apply to the conversation data itself, but not to the tracking cookies.

Does Yonder transfer data to third countries?

Yonder may process chat data and visitor information on servers outside the EEA, depending on the provider's infrastructure. Verify the data processing locations with Yonder and ensure your data processing agreement includes Standard Contractual Clauses for any transfers outside the European Economic Area.

Is a DPIA required for Yonder?

A DPIA is recommended if Yonder processes significant volumes of visitor interactions, uses AI for automated responses that affect service delivery, or combines chatbot data with other customer profiling activities. Tourism and hospitality deployments handling booking data should particularly consider a DPIA.

How do I implement compliance with Yonder?

Integrate Yonder's loading script with your consent management platform so it only activates after consent. Provide a clear description of the chatbot's data collection in your privacy policy. Configure data retention settings to minimize how long conversation logs are stored. Offer a non chatbot contact option.

Are there privacy friendly alternatives to Yonder?

Consider self hosted chatbot solutions like Botpress or Rasa that keep all data on your servers. For simpler needs, a contact form or FAQ page may serve visitors without requiring cookies. Some EU based chatbot providers offer GDPR compliant hosting specifically for European businesses.

How do I update my cookie policy for Yonder?

Document all Yonder cookies including session tokens, visitor identifiers, and widget preference cookies. Specify purposes (chatbot functionality, visitor recognition), durations, and whether they are first or third party. Include Yonder in your list of third party data processors and note any international data transfers.

Same category

More services: Customer support

See the whole category

osTicket

osTicket is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. osTicket supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, osTicket ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.

Preferences

Quiq Messaging

Quiq Messaging is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Quiq Messaging integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Quiq Messaging helps organizations maintain robust websites that meet user expectations and technical.

Preferences

Chatwee

Chatwee is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Chatwee integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Chatwee helps organizations maintain robust websites that meet user expectations and technical requirements.

Preferences

Infoset

Infoset is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Infoset integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Infoset helps organizations maintain robust websites that meet user expectations and technical requirements.

Preferences

Blip

Blip is an AI-powered platform that leverages artificial intelligence and machine learning to help businesses automate processes, generate insights, and enhance digital experiences. It provides intelligent automation, natural language processing, and predictive analytics. Blip integrates with existing workflows and tools to deliver AI-driven optimization across marketing, customer service, and operations. With scalable infrastructure, Blip makes advanced AI accessible to all teams.

Preferences

MyLiveChat

MyLiveChat is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. MyLiveChat supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, MyLiveChat ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.

Preferences

Make your site compliant today.

Free up to 25,000 sessions a month. No credit card, no commitment.

Create my bannerScan my site