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Customer support

Alive5

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Alive5 is a customer messaging platform that combines website chat, SMS and other messaging channels, with chatbots and a shared inbox for sales and support teams. On a website, it adds a chat widget loaded from Alive5. Conversations and contact details typed by visitors are processed by the service, which should be covered by the site's consent and privacy notice.

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Compliance

Alive5 and the GDPR

Alive5 is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

What Alive5 sets and contacts

The cookies of Alive5 are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

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Vergic

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