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GetFeedback

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GetFeedback (by Momentive/SurveyMonkey) is a customer experience survey platform providing NPS, CSAT, and CES surveys with deep Salesforce integration. It uses JavaScript widgets and email surveys to collect feedback. Data is hosted on US infrastructure.

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Overview

What does GetFeedback do?

What Is GetFeedback?

GetFeedback (Momentive/SurveyMonkey) is a CX survey platform with deep Salesforce integration. It provides NPS, CSAT, CES surveys via web widgets and email. US based (Momentive) with US hosting. DPA with SCCs, SOC 2 Type II, ISO 27001. Widget sets session and tracking cookies. Consent required. Legal basis: consent for cookies, legitimate interest for customer feedback. Key risk: Salesforce integration links survey responses to CRM records. Steps: DPA, cookie consent, review Salesforce data flows, retention, DPIA if linking surveys to CRM. Alternatives: Mopinion (EU), Survicate, Typeform (EU, Spain), LimeSurvey (self hosted).

Compliance

GetFeedback and the GDPR

GetFeedback is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Legal basis
Consent for survey cookies (Art. 6(1)(a)), legitimate interest for customer feedback (Art. 6(1)(f))
Risk level
medium
Applicable regulations
GDPR, ePrivacy, UK GDPR, CCPA, SOC 2 Type II, ISO 27001

Impact assessment (DPIA)

DPIA recommended if collecting feedback at scale, especially via Salesforce integration linking surveys to CRM records. Assess: survey response content, Salesforce data flows, widget cookies, email tracking, US hosting.

Sample text for your banner

This site uses GetFeedback for surveys. The widget may set cookies. Data is processed on US servers by Momentive. By submitting a survey, you consent to this processing.
Cookies and trackers

What GetFeedback sets and contacts

Tracking method
JavaScript survey widget, cookies, CX surveys (NPS/CSAT/CES), Salesforce integration, email surveys
Server location
US (Momentive/SurveyMonkey infrastructure, now part of GetFeedback by SurveyMonkey)
Data transferred outside the EU
GetFeedback is operated by Momentive (SurveyMonkey). US based with US hosting. DPA with SCCs available.

Cookies set (2)

NameTypeDurationPurpose
gf_sessionfunctionalitySessionGetFeedback survey widget session cookie.
gf_trackinganalytics1 yearTracks survey completion and response attribution.

Third-party domains contacted (3)

  • www.getfeedback.com
  • api.getfeedback.com
  • survey.getfeedback.com
Questions

Frequently asked questions about GetFeedback

Can't find your question? Write to us, we answer fast.

Cookies?

Survey widget sets session and tracking cookies. Email surveys may include tracking pixels.

Consent required?

Yes for survey cookies. Email tracking should be disclosed.

Legal basis?

Consent for cookies. Legitimate interest for CX feedback.

Transfers?

Yes. US based (Momentive). DPA with SCCs. SOC 2, ISO 27001.

DPIA?

Recommended especially if linking surveys to Salesforce CRM records.

Compliance?

DPA, cookie consent, review Salesforce data flows, retention, DPIA.

Alternatives?

Mopinion (EU), Typeform (Spain), Survicate, LimeSurvey (self hosted).

Cookie policy?

Document survey widget cookies and email tracking. Reference Momentive DPA.

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