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GetFeedback (by Momentive/SurveyMonkey) is a customer experience survey platform providing NPS, CSAT, and CES surveys with deep Salesforce integration. It uses JavaScript widgets and email surveys to collect feedback. Data is hosted on US infrastructure.
GetFeedback (Momentive/SurveyMonkey) is a CX survey platform with deep Salesforce integration. It provides NPS, CSAT, CES surveys via web widgets and email. US based (Momentive) with US hosting. DPA with SCCs, SOC 2 Type II, ISO 27001. Widget sets session and tracking cookies. Consent required. Legal basis: consent for cookies, legitimate interest for customer feedback. Key risk: Salesforce integration links survey responses to CRM records. Steps: DPA, cookie consent, review Salesforce data flows, retention, DPIA if linking surveys to CRM. Alternatives: Mopinion (EU), Survicate, Typeform (EU, Spain), LimeSurvey (self hosted).
Websites using GetFeedback must obtain user consent under GDPR regulations.
DPIA considerations
DPIA recommended if collecting feedback at scale, especially via Salesforce integration linking surveys to CRM records. Assess: survey response content, Salesforce data flows, widget cookies, email tracking, US hosting.
Sample consent text
This site uses GetFeedback for surveys. The widget may set cookies. Data is processed on US servers by Momentive. By submitting a survey, you consent to this processing.
Third-party domains contacted
www.getfeedback.comapi.getfeedback.comsurvey.getfeedback.comCookies placed
| Name | Type | Duration | Purpose |
|---|---|---|---|
| gf_session | functionality | Session | GetFeedback survey widget session cookie. |
| gf_tracking | analytics | 1 year | Tracks survey completion and response attribution. |
GetFeedback uses cookies for user preferences — inform visitors with a consent banner.
Survey widget sets session and tracking cookies. Email surveys may include tracking pixels.
Yes for survey cookies. Email tracking should be disclosed.
Consent for cookies. Legitimate interest for CX feedback.
Yes. US based (Momentive). DPA with SCCs. SOC 2, ISO 27001.
Recommended especially if linking surveys to Salesforce CRM records.
DPA, cookie consent, review Salesforce data flows, retention, DPIA.
Mopinion (EU), Typeform (Spain), Survicate, LimeSurvey (self hosted).
Document survey widget cookies and email tracking. Reference Momentive DPA.