Customer support

ICE

ICE, also called EnterICE, is customer engagement software from Etech Global Services. It combines a CRM with live chat, email management and an AI chatbot, so a chat widget placed on a website sends visitor conversations to the platform.

Compliance

ICE and the GDPR

ICE is classified as “Marketing”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

What ICE sets and contacts

The cookies of ICE are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

Meebo

Meebo is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Meebo integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Meebo helps organizations maintain robust websites that meet user expectations and technical requirements.

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HelpOnClick

HelpOnClick is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. HelpOnClick integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, HelpOnClick helps organizations maintain robust websites that meet user expectations and technical requirements.

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CoRover

CoRover is an AI-powered platform that leverages artificial intelligence and machine learning to help businesses automate processes, generate insights, and enhance digital experiences. It provides intelligent automation, natural language processing, and predictive analytics. CoRover integrates with existing workflows and tools to deliver AI-driven optimization across marketing, customer service, and operations. With scalable infrastructure, CoRover makes advanced AI accessible to all teams.

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Respond.io

Respond.io is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Respond.io supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Respond.io ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.

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Go Instore

Go Instore is a marketing platform that equips businesses with tools to amplify their digital presence and drive customer acquisition. It supports audience segmentation, campaign automation, and cross-channel engagement. Go Instore provides real-time analytics and reporting dashboards for performance measurement and strategy optimization. By combining data intelligence with marketing execution, Go Instore helps deliver the right message to the right audience at the right time.

Marketing

Provide Support

Provide Support is a customer support and helpdesk platform that helps businesses manage, track, and resolve customer inquiries efficiently. It provides a unified ticketing system, knowledge base, and multi-channel support across email, chat, phone, and social media. Provide Support features automated ticket routing, SLA management, and self-service portals, enabling faster resolutions, higher satisfaction, and reduced operational costs for support teams.

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