HelpOnClick
HelpOnClick is a live chat software for websites that lets support or sales teams talk with visitors in real time. It adds a chat widget to the site's pages and can show operators information about the visitor's session. Because the widget loads from a third party and handles conversation data, its use should be reflected in the site's consent and privacy notice.
HelpOnClick and the GDPR
HelpOnClick is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.
What HelpOnClick sets and contacts
The cookies of HelpOnClick are not documented in the catalog yet. To see what is actually set on your site, run a free scan.
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