CU Chat
CU Chat is an AI product suite from CU Apps for credit unions. It includes a member-facing chatbot that answers questions on the credit union's website around the clock and an internal knowledge assistant for staff. The website chatbot loads as a third-party widget and processes the messages members type, so its data handling should be covered in the privacy notice.
CU Chat and the GDPR
CU Chat is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.
What CU Chat sets and contacts
The cookies of CU Chat are not documented in the catalog yet. To see what is actually set on your site, run a free scan.
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