Marketing

Freshworks CRM

Marketing

Freshworks CRM is the sales CRM from Freshworks, now sold again under the Freshsales name. It manages contacts, deals and sales pipelines, and its web tracking code can record which pages known contacts visit. That tracking sends visitor data to Freshworks and requires marketing consent.

Compliance

Freshworks CRM and the GDPR

Freshworks CRM is classified as “Marketing”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

What Freshworks CRM sets and contacts

The cookies of Freshworks CRM are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

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