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E-commerce

Hermes

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How Hermes handles cookies and personal data, and what European websites must do to use it in a GDPR and ePrivacy compliant way.

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Overview

What does Hermes do?

What Hermes is

Hermes is a delivery and parcel logistics service. It is a European parcel delivery service that handles shipping, drop off points and online parcel tracking. When it runs on a website it operates as a third party processor whose scripts, cookies and network requests are loaded into the browsers of your European visitors.

Data and cookies Hermes collects

In a typical deployment Hermes processes recipient and address details, tracking identifiers and, on tracking widgets, device and connection data. Most of this information qualifies as personal data under the GDPR because it can be linked to an identifiable person, directly or through online identifiers stored on the device.

GDPR and ePrivacy implications

Any storage of or access to information on a visitor device is governed by Article 5(3) of the ePrivacy Directive, transposed into national law across the EU. The GDPR then governs the subsequent processing, so Hermes must have a valid legal basis, a clear retention period and transparent information for the data subject.

Consent requirements

Because Hermes sets cookies or identifiers that are not strictly necessary to deliver a service the visitor explicitly requested, prior, freely given, specific and informed consent is required before it loads. Scripts must stay blocked until the visitor accepts, and refusal must be as easy as acceptance.

International data transfers

Hermes reports hosting in Germany (European Union), which keeps the core processing inside the European Economic Area. You should still confirm the location of any subprocessors and content delivery nodes, because a single non European endpoint can still trigger a transfer.

Practical compliance steps

List Hermes in your records of processing and your cookie policy, load it only through a consent management platform, document the consent you collect and review the vendor data processing agreement at least once a year. Test the site with consent refused to make sure no identifier is set before a choice is made.

Compliance

Hermes and the GDPR

Hermes is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Legal basis
Contract (Art. 6(1)(b) GDPR) for core functionality; consent (Art. 6(1)(a) GDPR) for optional cookies
Risk level
medium
Applicable regulations
GDPR; ePrivacy Directive 2002/58/EC; national rules (TTDSG, CNIL guidelines, LSSI)

Impact assessment (DPIA)

Assess the volume and sensitivity of data processed through Hermes, whether visitors are profiled or tracked across sites, and any transfer outside the EEA. A formal DPIA is advisable where Hermes enables large scale monitoring or combines data from several sources.

Sample text for your banner

We use Hermes to power parts of this site. It may store cookies and identifiers on your device and process related data. With your consent we activate Hermes. You can withdraw your consent at any time from the cookie settings.
Cookies and trackers

What Hermes sets and contacts

Tracking method
First party cookies and analytics scripts
Server location
Germany (European Union)

Cookies set (3)

NameTypeDurationPurpose
hermes_sessionnecessarySessionMaintains the website session
track_prefpreferences6 monthsStores tracking display preferences
_gaanalytics2 yearsAudience measurement

Third-party domains contacted (2)

  • hermesworld.com
  • myhermes.de
Questions

Frequently asked questions about Hermes

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What cookies does Hermes set?

Hermes typically stores session identifiers and, depending on configuration, analytics or marketing cookies. The exact names and lifetimes appear in the cookie table on this page, and you should scan your own site because deployments differ.

Do I need consent to use Hermes?

Yes. Hermes sets cookies or identifiers that are not strictly necessary, so under Article 5(3) ePrivacy you must obtain prior consent before it loads.

What is the legal basis for Hermes?

The non essential cookies rely on consent under Article 6(1)(a) GDPR combined with Article 5(3) ePrivacy. Strictly necessary processing can rely on contract under Article 6(1)(b) or legitimate interest under Article 6(1)(f).

Does Hermes transfer data to the United States or other third countries?

Hermes reports hosting in Germany (European Union), so by default data stays in the EEA. Verify subprocessors and CDN nodes, since one non European endpoint can still create a transfer to a third country.

Do I need a DPIA for Hermes?

A DPIA is required when processing is likely to result in a high risk, for example large scale tracking or profiling. Where Hermes monitors behaviour at scale or combines data sources, run a DPIA before going live.

How do I implement Hermes in a compliant way?

Load Hermes only after consent through a consent management platform, keep it blocked by default, document each consent, list it in your records and cookie policy, and sign a data processing agreement with the vendor.

Are there alternatives to Hermes?

Yes. Depending on your goal you can choose privacy first or cookieless tools, or self hosted options that keep data in the EEA. Whichever you pick, the same consent and transparency duties apply.

How do I update my cookie policy for Hermes?

Add Hermes to the cookie policy with its purpose, the cookies it sets, their duration and the recipient, note any third country transfer and the safeguard used, and refresh the entry whenever you change configuration or after a new cookie scan.

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