FlowConsent
How it worksPricingComparisonsBlogDocumentationLog inTry FlowConsent
Try FlowConsent
Customer support

Zoho SalesIQ

PreferencesOfficial website

Zoho SalesIQ is a live chat and website visitor tracking widget from Zoho Corporation that also powers the Zobot chatbot.

Block Zoho SalesIQ until consentScan my site
Overview

What does Zoho SalesIQ do?

What Zoho SalesIQ is

Zoho SalesIQ is a live chat and visitor engagement product from Zoho Corporation. It embeds a JavaScript widget on a website to offer real time chat, to track visitor behaviour, and to run the Zobot chatbot for automated conversations.

Data and cookies, and how it works

The widget collects the visitor IP address, browser type and language, referring URL, pages visited, time zone, operating system and time on site. It sets cookies such as _iamadt, _iambdt, _zcsr_tmp, JSESSIONID, ZCSESSIONID, _is, _uls and LSSUUID to maintain sessions and to identify returning visitors. This data feeds chat routing, visitor scoring and chatbot logic.

GDPR and ePrivacy obligations

Under Article 5(3) of the ePrivacy Directive, storing or reading cookies that are not strictly necessary requires prior consent. The visitor tracking cookies in SalesIQ go beyond what is strictly necessary, so they require consent. The chat function itself can rely on a different basis once a visitor chooses to interact.

Consent and lawful basis

Tracking cookies should be loaded only after the visitor gives consent under Article 6(1)(a) GDPR. SalesIQ provides cookie APIs that let you integrate its cookies into your consent banner, so the widget can hold back tracking until consent is recorded. The chat itself may rely on legitimate interest or contract.

Data transfers and data center choice

Zoho operates regional data centers in the EU, the United States, India and Australia. The default location depends on the account region, so data may be processed in India or the United States unless an EU data center on zoho.eu is selected. For transfers outside the EEA, Zoho relies on Standard Contractual Clauses. EU organisations should register on the EU data center to keep processing local.

Practical compliance steps

Block tracking cookies until consent is given, document the lawful basis, choose the EU data center where possible, sign the Zoho data processing addendum, list the SalesIQ cookies in your cookie policy, and configure retention for chat transcripts and visitor records.

Compliance

Zoho SalesIQ and the GDPR

Zoho SalesIQ is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Legal basis
Consent under Article 6(1)(a) GDPR and Article 5(3) ePrivacy Directive for visitor tracking cookies. The core chat functionality may rely on legitimate interest or contract for users who initiate a conversation.
Risk level
medium
Applicable regulations
GDPR, ePrivacy Directive, Schrems II and SCCs for transfers outside the EEA.

Impact assessment (DPIA)

A DPIA is recommended because SalesIQ performs systematic visitor tracking, including IP based geolocation and returning visitor identification, which can profile website visitors. Assess the volume of personal data, the choice of data center, possible transfers to India or the United States, and the retention of chat transcripts. Document the lawful basis for tracking cookies and the safeguards applied to transfers.

Sample text for your banner

We use Zoho SalesIQ to provide live chat and to recognise returning visitors. With your consent, SalesIQ sets cookies to track your activity on this site. You can accept or decline these cookies at any time.
Cookies and trackers

What Zoho SalesIQ sets and contacts

Tracking method
First-party and third-party cookies plus JavaScript widget that performs website visitor tracking, including page views, geolocation by IP, returning visitor identification, session duration and chat session state, and powers the Zobot chatbot.
Server location
Regional data centers selected by account region (zoho.eu in the EU, plus US, India and Australia). The default location depends on where the account is registered.
Data transferred outside the EU
If a non EU data center is chosen, visitor and chat data may be processed in third countries such as the United States or India. EU customers can register on the zoho.eu data center to keep processing within the EU. Where transfers occur, Zoho relies on Standard Contractual Clauses.

Cookies set (6)

NameTypeDurationPurpose
_iamadtThird-partySessionAuthentication token for the Zoho IAM service that maintains the SalesIQ session.
_zcsr_tmpThird-partySessionCross site request forgery protection token for SalesIQ requests.
JSESSIONIDThird-partySessionServer session identifier that maintains the visitor session with SalesIQ.
LSSUUIDThird-partyPersistentUnique visitor identifier used to recognise returning visitors for visitor tracking.
_isThird-partyPersistentStores visitor tracking state and interaction data for SalesIQ.
_ulsThird-partyPersistentStores visitor session and locale state for the SalesIQ widget.

Third-party domains contacted (5)

  • salesiq.zoho.com
  • salesiq.zohopublic.com
  • js.zohocdn.com
  • css.zohocdn.com
  • salesiq.zoho.eu
Questions

Frequently asked questions about Zoho SalesIQ

Can't find your question? Write to us, we answer fast.

What cookies does Zoho SalesIQ set?

SalesIQ sets cookies such as _iamadt, _iambdt, _zcsr_tmp, JSESSIONID, ZCSESSIONID, _is, _uls and LSSUUID. They maintain chat sessions and identify returning visitors for visitor tracking.

Is consent required for Zoho SalesIQ?

Yes for the visitor tracking cookies, which are not strictly necessary and require prior consent under the ePrivacy Directive. The chat function itself can run on another basis once a visitor starts a conversation.

What is the legal basis for Zoho SalesIQ?

The legal basis for tracking cookies is consent under Article 6(1)(a) GDPR. The live chat may rely on legitimate interest or on contract once the visitor chooses to engage.

Does Zoho SalesIQ transfer data to third countries?

It can. Depending on the account region, data may be processed in India or the United States. EU customers can choose the zoho.eu data center, and transfers outside the EEA rely on Standard Contractual Clauses.

Is a DPIA needed for Zoho SalesIQ?

A DPIA is recommended because the tool performs systematic visitor tracking and IP based geolocation that can profile visitors. Assess data volume, data center choice, transfers and retention of chat transcripts.

How do I implement Zoho SalesIQ compliantly?

Block the tracking cookies until the visitor consents, integrate the SalesIQ cookie APIs into your consent banner, select the EU data center where possible, sign the data processing addendum and set retention limits.

What are alternatives to Zoho SalesIQ?

EU based options such as Landbot keep most processing within the EU. Other live chat tools include Crisp, Userlike and Tidio. Evaluate hosting region, tracking footprint and consent controls before choosing.

How do I update my cookie policy for Zoho SalesIQ?

List the SalesIQ cookies with their names, purposes and durations, state that they support live chat and visitor tracking, name Zoho as the provider, and explain how visitors can withdraw consent.

Same category

More services: Customer support

See the whole category

Roof

Roof is a digital marketing technology that helps businesses reach, engage, and convert their target audience online. It provides advanced targeting, campaign management, and performance analytics capabilities. Roof enables marketers to deliver personalized experiences across channels, optimize campaign ROI, and gain actionable insights into customer behavior. With automation features and data-driven optimization, Roof empowers marketing teams to achieve measurable growth.

Marketing

Chatango

Chatango is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Chatango integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Chatango helps organizations maintain robust websites that meet user expectations and technical requirements.

Preferences

SolutionReach

SolutionReach is a digital marketing technology that helps businesses reach, engage, and convert their target audience online. It provides advanced targeting, campaign management, and performance analytics capabilities. SolutionReach enables marketers to deliver personalized experiences across channels, optimize campaign ROI, and gain actionable insights into customer behavior. With automation features and data-driven optimization, SolutionReach empowers marketing teams to achieve measurable growth.

Marketing

Zammad

Zammad is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Zammad integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Zammad helps organizations maintain robust websites that meet user expectations and technical requirements.

Preferences

Toonimo

Toonimo is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Toonimo supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Toonimo ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.

Customer support

Droxy

Droxy is an AI-powered platform that leverages artificial intelligence and machine learning to help businesses automate processes, generate insights, and enhance digital experiences. It provides intelligent automation, natural language processing, and predictive analytics. Droxy integrates with existing workflows and tools to deliver AI-driven optimization across marketing, customer service, and operations. With scalable infrastructure, Droxy makes advanced AI accessible to all teams.

Preferences

Make your site compliant today.

Free up to 25,000 sessions a month. No credit card, no commitment.

Create my bannerScan my site