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SpeakPipe

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SpeakPipe is a United States based widget that lets website visitors record and send voice messages and feedback. It stores audio recordings and sets cookies, and because voice content is personal data processed in the US, it carries clear consent and data transfer obligations under the GDPR.

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Overview

What does SpeakPipe do?

What SpeakPipe is

SpeakPipe is a voice messaging widget that lets visitors leave a recorded audio message or voicemail directly from a website, commonly used for feedback, support, and testimonials. The recording is captured in the browser, uploaded to SpeakPipe, and made available to the site owner to listen to and respond.

What data and cookies SpeakPipe collects

SpeakPipe sets cookies to run the widget and associate a recording with a visitor session, and it stores the audio file together with metadata such as the time, page, and any name or contact details the visitor adds. A voice recording is personal data, and depending on its content it may reveal more than the words spoken.

GDPR, ePrivacy and data transfers

Loading the widget and writing cookies require consent under Article 5(3) ePrivacy unless strictly necessary. Recording and storing a voice message is processing of personal data under the GDPR that needs a clear lawful basis and transparency. Because SpeakPipe operates from the United States, the audio is transferred to a third country and needs an appropriate transfer mechanism.

Consent requirements

Only load SpeakPipe and start any recording after the visitor has chosen to leave a message and understands that it will be stored and sent to a US provider. Avoid setting non essential cookies on page load, and make the privacy information clear at the point of recording.

Practical compliance steps

Sign a data processing agreement with SpeakPipe, confirm the transfer safeguard, and set a retention period for recordings so they are not kept longer than needed. Inform visitors that their voice message is processed in the United States, list the cookies, and provide a way to request deletion.

Compliance

SpeakPipe and the GDPR

SpeakPipe is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Legal basis
Consent under Article 6(1)(a) GDPR and Article 5(3) ePrivacy, since voice recordings are personal data requiring an explicit basis
Risk level
medium
Applicable regulations
GDPR, ePrivacy Directive, EU US Data Privacy Framework

Impact assessment (DPIA)

Voice recordings are personal data and can be sensitive depending on what visitors say, while processing takes place in the United States. A DPIA is advisable where SpeakPipe is used at scale or for support topics that may reveal sensitive information.

Sample text for your banner

We use SpeakPipe to let you send us a voice message. Your recording is stored and processed by SpeakPipe in the United States, and is only created if you choose to record one.
Cookies and trackers

What SpeakPipe sets and contacts

Tracking method
JavaScript widget with cookies that records and uploads voice messages
Server location
United States
Data transferred outside the EU
SpeakPipe is operated from the United States. Voice recordings and related data are processed there under the EU US Data Privacy Framework or Standard Contractual Clauses.

Cookies set (2)

NameTypeDurationPurpose
speakpipe_sessionFunctionalSessionRuns the voice recording widget and links a recording to your session
speakpipe_uidFunctional1 yearRecognises a returning visitor who has left a message before

Third-party domains contacted (2)

  • speakpipe.com
  • cdn.speakpipe.com
Questions

Frequently asked questions about SpeakPipe

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What cookies does SpeakPipe set?

SpeakPipe sets a functional cookie to run the recording widget and link a recording to your session, and may set a cookie that recognises a returning visitor. These support the recording feature itself.

Is consent required for SpeakPipe?

Yes. The widget loads third party scripts and processes a voice recording, which is personal data, so you need prior consent before it loads and before any recording is created and uploaded.

What is the legal basis for SpeakPipe?

Processing the voice recording relies on consent under Article 6(1)(a) of the GDPR, and the cookie storage relies on consent under Article 5(3) ePrivacy. The visitor actively chooses to record and send the message.

Does SpeakPipe transfer data to the US?

Yes. SpeakPipe is operated from the United States, so recordings and metadata are processed there. You must rely on a transfer mechanism such as the EU US Data Privacy Framework or Standard Contractual Clauses and disclose the transfer.

Is a DPIA needed for SpeakPipe?

A DPIA is advisable because voice recordings can be sensitive and are processed in the United States. Assess the content visitors are likely to share, the volume, and the retention period.

How do I implement SpeakPipe compliantly?

Load it only after consent, inform visitors at the recording point that the message goes to a US provider, sign a data processing agreement, set a retention period, and offer deletion on request.

Are there alternatives to SpeakPipe?

EU hosted feedback or voice message tools can avoid the US transfer. Any tool that records audio still processes personal data and needs consent and a clear retention policy.

How do I update my cookie policy for SpeakPipe?

List the SpeakPipe cookies with their purpose and duration, explain that voice recordings are stored and processed in the United States, and name the transfer safeguard. Update the entry if the recording feature changes.

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