Shopify Chat
Shopify Chat is the live chat feature for Shopify stores, now part of the Shopify Inbox app. It adds a chat button to the storefront so shoppers can ask questions, while merchants reply from Shopify Inbox. The chat processes the messages and contact details visitors share and may store identifiers in the browser.
Shopify Chat and the GDPR
Shopify Chat is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.
What Shopify Chat sets and contacts
The cookies of Shopify Chat are not documented in the catalog yet. To see what is actually set on your site, run a free scan.
Rasayel
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