Customer support

Glance

UnclassifiedOfficial website

Glance (glance.cx) provides visual customer engagement tools such as co-browsing, screen sharing and one-way video, used by contact centres to guide customers through a website in real time. Its script runs on the page to enable these sessions and shares what the visitor sees with an agent, so its use should be disclosed and handled in the consent setup.

Compliance

Glance and the GDPR

Glance is classified as “Unclassified”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

What Glance sets and contacts

The cookies of Glance are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

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