Chatlyn
Chatlyn is a guest communication platform for hotels, made by the Austrian company chatlyn GmbH. It brings conversations from webchat, WhatsApp, email and other channels into one inbox and uses AI to automate replies and upsell offers. On a hotel website it typically appears as a chat widget, which may store data in the visitor's browser.
Chatlyn and the GDPR
Chatlyn is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.
What Chatlyn sets and contacts
The cookies of Chatlyn are not documented in the catalog yet. To see what is actually set on your site, run a free scan.
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