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Canny

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Canny is a product feedback and feature request management platform. It provides feedback boards, feature voting, roadmaps, and changelogs. The JavaScript widget can be embedded on websites. Data is hosted on US infrastructure.

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Overview

What does Canny do?

What Is Canny?

Canny is a product feedback management platform that enables companies to collect, organise, and prioritise feature requests from users. It provides feedback boards, feature voting, public roadmaps, changelogs, and integrations with project management tools. The widget can be embedded on websites. Canny Inc. is US based with data on AWS. DPA with SCCs and SOC 2 Type II certification. Cookie consent required for widget. Steps: DPA, consent, retention, minimisation, audit integrations.

Compliance

Canny and the GDPR

Canny is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Legal basis
Legitimate interest for product feedback (Art. 6(1)(f)), consent for widget cookies (Art. 6(1)(a))
Risk level
medium
Applicable regulations
GDPR, ePrivacy, UK GDPR, SOC 2 Type II

Impact assessment (DPIA)

DPIA recommended if processing feedback at scale. Assess: feedback content, user identification, email collection, voting data, widget cookies, US hosting.

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This site uses Canny for product feedback. The widget may set cookies. Data is processed on US servers. By submitting feedback, you consent to this processing.
Cookies and trackers

What Canny sets and contacts

Tracking method
JavaScript widget, feedback board cookies, user identification, feature voting, changelog tracking
Server location
US (AWS hosted)
Data transferred outside the EU
Canny Inc. is US based. Data on AWS US. DPA with SCCs available. No EU residency.

Cookies set (3)

NameTypeDurationPurpose
canny_sessionfunctionalitySessionMaintains the feedback widget session.
canny_user_idfunctionality1 yearIdentifies the user submitting feedback.
canny_board_statefunctionalitySessionTracks feedback board filter and sort state.

Third-party domains contacted (3)

  • canny.io
  • api.canny.io
  • widget.canny.io
Questions

Frequently asked questions about Canny

Can't find your question? Write to us, we answer fast.

Cookies?

Widget sets session and user identification cookies. Dashboard authentication cookies.

Consent?

Yes for widget cookies. Legitimate interest for authenticated user feedback.

Legal basis?

Legitimate interest (Art. 6(1)(f)) for product feedback. Consent for cookies.

Transfers?

Yes. US based, AWS. DPA with SCCs. No EU residency.

DPIA?

Recommended if processing sensitive feedback at scale.

Compliance?

DPA, cookie consent, retention, minimisation, audit integrations.

Alternatives?

Sleekplan (Germany), Fider (open source self hosted), Nolt, ProductBoard.

Cookie policy?

Document widget cookies. Reference DPA. Provide opt out.

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