Customer support

B2Chat

B2Chat is a multichannel customer messaging platform used mainly in Latin America. It brings WhatsApp, Facebook, Instagram and website chat into one console so several agents can answer customers. A chat widget or button added to a site loads B2Chat code and passes conversations to its servers.

Compliance

B2Chat and the GDPR

B2Chat is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

What B2Chat sets and contacts

The cookies of B2Chat are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

Chatgo

Chatgo is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Chatgo supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Chatgo ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.

Preferences

Simla

Simla is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Simla supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Simla ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.

Preferences

Answerbase

Answerbase is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Answerbase supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Answerbase ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.

Preferences

Virtual Chat

Virtual Chat is a live chat and customer messaging platform that enables businesses to engage with website visitors in real time. It provides instant messaging, chatbot automation, and team collaboration tools to deliver fast, personalized customer support. Virtual Chat supports multi-channel communication, conversation routing, and canned responses to improve response times. With built-in analytics and CRM integration, Virtual Chat helps convert visitors into customers.

Preferences

HelpCrunch

HelpCrunch is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. HelpCrunch integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, HelpCrunch helps organizations maintain robust websites that meet user expectations and technical requirements.

Preferences

Onsite Support

Onsite Support is a customer support and helpdesk platform that helps businesses manage, track, and resolve customer inquiries efficiently. It provides a unified ticketing system, knowledge base, and multi-channel support across email, chat, phone, and social media. Onsite Support features automated ticket routing, SLA management, and self-service portals, enabling faster resolutions, higher satisfaction, and reduced operational costs for support teams.

Preferences

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