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DialogTab is a live chat and customer messaging platform that enables businesses to communicate with website visitors in real time. It sets session cookies and processes conversation data on US infrastructure. Prior ePrivacy consent is required before the widget loads. Conversation data can rely on legitimate interest when users actively initiate contact, though cookie consent is still needed under the ePrivacy Directive.
DialogTab is a live chat and customer messaging platform that enables businesses to engage with website visitors in real time. It provides a chat widget, agent management dashboard, chat routing, and conversation history. DialogTab is positioned as an affordable live chat solution for small and medium businesses that need to provide real-time support without complex infrastructure.
DialogTab collects chat conversation content, visitor IP addresses, browser and device information, session identifiers, and any personal data shared by visitors during chat. Pre-chat forms may collect names and email addresses before the chat begins. Conversation transcripts are stored for review and quality assurance purposes.
The ePrivacy Directive requires consent before the DialogTab widget script loads and sets cookies. For conversation data collected when a user actively initiates a chat, legitimate interest may provide a lawful basis, but cookie consent is still required independently. Pre-chat forms that collect names and emails before a conversation begins constitute personal data collection requiring a clear privacy notice.
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Consent is required before the DialogTab widget loads. Pre-chat forms must include a privacy notice informing visitors that their data will be processed by DialogTab in the US. Conversation transcripts should have defined retention periods communicated to visitors.
DialogTab is a US company. All conversation and visitor data is processed on US infrastructure. Standard Contractual Clauses apply. Sign a DPA with DialogTab and document the US transfer in your RoPA.
Block the widget until consent is obtained. Include a privacy notice in pre-chat forms. Sign a DPA with DialogTab. Update your privacy policy. Configure conversation transcript retention limits. Document the US transfer in your RoPA.
Websites using DialogTab must obtain user consent under GDPR regulations.
DPIA considerations
A DPIA is generally not required for standard live chat deployments. It becomes advisable when DialogTab processes sensitive personal data in chat conversations at scale, or when chat data is combined with customer profiling systems.
Sample consent text
We use DialogTab to provide live chat support on this website. DialogTab processes chat conversation data on servers in the United States. Please accept to enable the live chat feature.
Third-party domains contacted
dialogtab.comcdn.dialogtab.comapi.dialogtab.comCookies placed
| Name | Type | Duration | Purpose |
|---|---|---|---|
| dt_session | session | Session | Session identifier used to maintain the active DialogTab chat session |
| dt_uid | persistent | 1 year | Visitor identifier used to recognise returning users in the DialogTab widget |
DialogTab uses cookies for user preferences — inform visitors with a consent banner.
DialogTab sets session cookies to maintain the active chat session and may set functional cookies for widget preferences. These require ePrivacy consent before the widget script loads.
Yes, for cookies under the ePrivacy Directive before the widget loads. For conversation data when a user actively starts a chat, legitimate interest may apply. Pre-chat forms collecting names and emails require a privacy notice regardless of the consent basis for cookies.
Consent (Art. 6(1)(a)) for tracking cookies. Legitimate interest (Art. 6(1)(f)) may apply for conversation data when a user actively initiates support. Pre-chat form data (name, email) has the same basis as the underlying service relationship.
Yes. DialogTab is a US company processing all conversation and visitor data in the US. Standard Contractual Clauses apply. Sign a DPA with DialogTab and document the US transfer in your RoPA.
Generally not for standard live chat. A DPIA becomes advisable if DialogTab processes sensitive personal data in conversations at scale, or if chat data is combined with customer profiling for automated decisions.
Block the widget until consent is obtained. Include a privacy notice in pre-chat forms. Sign a DPA with DialogTab. Configure chat transcript retention limits. Update your privacy policy. Document the US transfer in your RoPA.
Ninchat (Finland), Userlike (Germany), and Crisp.chat (France) all offer EU-hosted live chat with no US transfers. For a self-hosted option, Chatwoot is an open-source live chat that can be deployed on EU infrastructure.
Add DialogTab as a live chat processor in your privacy policy. Describe the data collected (conversation content, IP, browser info, pre-chat form data), state the legal bases, disclose the US transfer and SCC safeguard, note the conversation transcript retention period, and explain how visitors can request deletion of their chat history.