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Chili Piper is a business to business meeting scheduling and lead routing platform that sets cookies and tracks visitors and form submissions on your website.
Chili Piper is a United States based platform that helps business to business teams convert inbound interest into booked meetings. It qualifies and routes leads, schedules calls and embeds a booking widget directly on landing pages and forms. To do this it sets cookies and tracks visitor behaviour across your site.
Chili Piper places cookies and identifiers to recognise returning visitors, attribute form submissions and measure conversion. It processes the personal data attendees enter when booking, such as names, business email addresses, company details and meeting times. It may also capture IP addresses and behavioural data used to score and route leads.
The tracking cookies and visitor identification used by Chili Piper are not strictly necessary, so the ePrivacy Directive requires prior consent before they are set. Under the GDPR you also need a lawful basis and clear information for processing the lead and booking data. As the website operator you act as controller and Chili Piper as your processor.
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Non essential tracking and marketing cookies must load only after the visitor gives freely given, specific, informed and unambiguous consent. Gate the Chili Piper script behind your consent banner so it does not run until the visitor opts in. The core scheduling function, once a user actively chooses to book, can rely on contract or legitimate interest, but the analytics layer still needs consent.
Chili Piper hosts and processes data in the United States, so European personal data leaves the European Economic Area. Such transfers must be covered by an appropriate safeguard, typically Standard Contractual Clauses or reliance on the EU US Data Privacy Framework. Review the data processing agreement, confirm the transfer mechanism and document it in your records of processing.
Sign the data processing agreement and verify the transfer safeguards. Add Chili Piper cookies to your cookie policy and block the script until consent is captured by your consent management platform. Set a clear retention period for lead and meeting data, inform prospects through your privacy notice and complete a data protection impact assessment where the profiling is significant.
Websites using Chili Piper must obtain user consent under GDPR regulations.
DPIA considerations
Because Chili Piper identifies visitors, tracks form submissions and transfers personal data to the United States, a data protection impact assessment is recommended. Assess the volume of lead data, the profiling of prospects and the safeguards covering the transfer before deployment.
Sample consent text
We use Chili Piper to schedule meetings and route enquiries, which sets cookies and tracks your activity on this page. These cookies load only after you accept. You can change your choice at any time in cookie settings.
Third-party domains contacted
chilipiper.comna-api.chilipiper.comjs.chilipiper.comCookies placed
| Name | Type | Duration | Purpose |
|---|---|---|---|
| cp_visitor | Tracking | 1 year | Identifies returning visitors to attribute meetings and route leads. |
| _cp_session | Functional | Session | Maintains the scheduling widget state during a booking session. |
| cp_analytics | Analytics | 2 years | Measures form submissions and conversion performance. |
Chili Piper uses cookies for user preferences — inform visitors with a consent banner.
Chili Piper sets a visitor identification cookie, a functional cookie that keeps the scheduling widget working during a session and analytics cookies that measure form submissions and conversions. Most of these are non essential and require consent before they load.
Yes. The tracking and analytics cookies are not strictly necessary, so under the ePrivacy Directive you must obtain prior consent before the Chili Piper script runs. Block the script behind your consent banner so it loads only after the visitor opts in.
Non essential cookies and tracking rely on consent. The processing of booking and lead data can rely on the performance of a contract or your legitimate interest, provided you inform users and balance their rights. Document each basis in your records of processing.
Yes. Chili Piper is a United States vendor and processes personal data there, so European data leaves the European Economic Area. Ensure the transfer is covered by Standard Contractual Clauses or the EU US Data Privacy Framework and keep the safeguard on file.
A data protection impact assessment is recommended because Chili Piper profiles and scores prospects, tracks visitors and transfers data internationally. Assess the scale of the lead data and the profiling, then record your conclusions before deployment.
Sign the data processing agreement, verify transfer safeguards, list the cookies in your cookie policy and gate the script behind your consent management platform. Set retention limits for lead and meeting data and describe the processing in your privacy notice.
Yes. Tools such as Calendly, Cal.com and HubSpot Meetings offer similar scheduling, and some can be hosted in the European Union. Whichever you choose, the same consent, transfer and documentation duties apply to its cookies and tracking.
List each Chili Piper cookie with its name, purpose and duration, state that data is transferred to the United States and name the safeguard used. Keep the policy aligned with what your consent banner actually controls and review it whenever the integration changes.