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Ninchat is a Finnish live chat and customer engagement platform offering real-time chat, video support, and automated messaging. As a Finnish company with EU-based infrastructure, GDPR applies directly and no third-country data transfers are required. It is one of the most privacy-compliant live chat solutions available for European organisations, with strong data sovereignty credentials for regulated sectors.
Ninchat is a Finnish customer engagement platform offering live chat, video support, chatbots, and automated messaging workflows. It is used by Nordic public sector organisations, financial services, healthcare providers, and e-commerce businesses. As a Finnish company operating under Finnish and EU law, Ninchat processes all data within the EU with no third-country transfers required, making it a strong choice for organisations with strict data localisation requirements.
Ninchat collects chat conversation content, session identifiers, IP addresses, and browser information. For video support sessions, WebRTC media streams are processed. Chat transcripts are stored for quality assurance with configurable retention periods. Any personal data shared by the visitor during the chat (name, email, account details) is included in the conversation log.
Ninchat''s Finnish origins and EU infrastructure make it one of the strongest GDPR compliance choices in the live chat category. All data stays within the EU, no transfer mechanism is required, and the platform has been designed for the Nordic compliance market. The ePrivacy Directive still requires consent for cookies before the widget loads.
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Consent is required before the Ninchat widget script loads. For conversation data when a user actively initiates a chat, legitimate interest or contract performance may apply. Users must be informed through the widget or an adjacent privacy notice that their chat data is processed by Ninchat on EU servers.
Ninchat processes all data within the EU. No GDPR Chapter V transfer mechanism is required. This makes Ninchat particularly suitable for Nordic public sector and regulated industry deployments.
Obtain ePrivacy consent before the widget loads. Include a privacy notice in the chat interface. Sign a DPA with Ninchat. Update your privacy policy noting EU data storage. Configure conversation log retention limits. Document the processing in your RoPA noting the EU data location.
Websites using Ninchat must obtain user consent under GDPR regulations.
DPIA considerations
A DPIA is generally not required for standard Ninchat deployments given the EU data location. It becomes advisable when chat sessions process sensitive personal data in regulated sectors such as healthcare or financial services.
Sample consent text
We use Ninchat to provide live chat support. Ninchat processes your chat conversation data on servers in Finland and the EU. Please accept to enable the live chat feature.
Third-party domains contacted
ninchat.comapi.ninchat.comcdn.ninchat.comCookies placed
| Name | Type | Duration | Purpose |
|---|---|---|---|
| nc_session | session | Session | Session identifier used to maintain the active Ninchat chat session |
| nc_uid | persistent | 1 year | Visitor identifier used to recognise returning users in the Ninchat widget |
Ninchat uses cookies for user preferences — inform visitors with a consent banner.
Ninchat sets session and functional cookies to maintain the active chat session. These require ePrivacy consent before the widget loads. The EU data location means no US transfer disclosure is needed in the consent notice.
Yes, for cookies under the ePrivacy Directive before the widget loads. For conversation data when a user actively starts a chat, legitimate interest or contract performance may apply. The EU data location simplifies consent requirements.
Consent (Art. 6(1)(a)) for non-essential cookies. Legitimate interest (Art. 6(1)(f)) or contract performance (Art. 6(1)(b)) for conversation data when a user actively initiates support. Recording requires explicit consent from all participants.
No. Ninchat is a Finnish company that processes all data within the EU. No transfer mechanism under GDPR Chapter V is required, making Ninchat one of the most privacy-compliant chat solutions for European organisations.
Generally not for standard deployments given the EU data location. A DPIA is advisable if Ninchat is used in healthcare, financial services, or public sector contexts where chat content may include sensitive personal data.
Obtain ePrivacy consent before the widget loads. Include a privacy notice in the chat interface noting EU data storage. Sign a DPA with Ninchat. Configure chat log retention limits. Document the processing in your RoPA noting EU data location.
Ninchat processes all data in Finland and the EU, eliminating third-country transfer risks. No SCCs or Transfer Impact Assessments are needed, a decisive advantage for Nordic public sector and regulated industry organisations.
Add entries for Ninchat session and functional cookies. Note EU data storage location. Reference Ninchat as a processor subject to Finnish and EU data protection law. No third-country transfer disclosure is required.