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Confer With is a live video commerce platform that enables one to one video shopping between customers and brand advisors directly on the storefront. It loads a third party JavaScript and video widget that may set browser cookies, use local storage and, during a session, process live audio and video. Because these technologies are not strictly necessary, the ePrivacy Directive and GDPR require prior consent before they load, and the live video session involves additional personal data. Confer With is operated from the United Kingdom, which benefits from an adequacy decision, though any video infrastructure outside the EEA or the UK relies on Standard Contractual Clauses. The platform supports anonymous interactions for privacy conscious customers. Merchants act as data controllers and should obtain consent, sign a processing agreement and clearly inform customers before any video session.
Confer With is a live video commerce platform that lets customers and brand advisors connect in real time through one to one video shopping directly on the storefront. It is designed to recreate a personal in store experience online with guided product discovery.
Confer With provides live one to one video shopping where an advisor can show products, share a basket and guide the customer in real time. It loads through a JavaScript and video widget served from Confer With infrastructure and offers anonymous and authenticated session options.
The widget may set cookies and use local storage and can read browser and device information. During a session it processes live audio and video and any details the customer shares with the advisor. The platform supports anonymous interactions for customers who do not wish to be identified.
Because the cookies are not strictly necessary, the ePrivacy Directive requires prior consent before the widget loads. The live video session involves richer personal data, so the merchant as controller must inform customers clearly and obtain consent, especially if sessions are recorded. Anonymous mode can reduce the data collected.
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Consent should be obtained before the widget loads and before any video session begins. Confer With is operated from the United Kingdom, which benefits from an adequacy decision, but any video infrastructure outside the EEA or the UK relies on Standard Contractual Clauses. Reference the processing and safeguards in your privacy notice.
Place Confer With behind your consent manager so it loads only after consent, inform customers before any video session, and decide whether sessions are recorded and for how long. Sign a data processing agreement, offer the anonymous mode where appropriate, list the cookies in your cookie policy and test that declining keeps the widget disabled.
Websites using Confer With must obtain user consent under GDPR regulations.
DPIA considerations
A documented data protection impact assessment is recommended for Confer With because live audio and video shopping processes richer personal data than a typical widget. Consider whether sessions are recorded, who can access them, the use of anonymous versus authenticated modes, and the location of the video infrastructure. The live and potentially identifiable nature of video raises the risk profile, so assess and document the legal basis, retention, access controls and transfer safeguards. Where sessions are recorded or combined with profiling, a DPIA is strongly advisable.
Sample consent text
We use Confer With to offer live one to one video shopping. Starting a session may set cookies and process your audio and video, and you can also browse anonymously. Please accept to enable video shopping, or decline to keep it disabled.
Third-party domains contacted
conferwith.ioapp.conferwith.ioapi.conferwith.ioCookies placed
| Name | Type | Duration | Purpose |
|---|---|---|---|
| cw_session | third party | Session | Maintains a session for the live video shopping widget while the visitor browses or is in a call. |
| cw_visitor | third party | Up to 1 year | Recognises returning visitors and supports continuity of the video shopping experience. |
| cw_local_storage | JS first party | Persistent until cleared | Local storage used to cache widget state and session preferences in the browser. |
Confer With places tracking cookies for advertising — comply with GDPR using FlowConsent.
The Confer With widget can set cookies and use local storage to support the video shopping session and remember state, and may read browser and device information. Exact names vary by configuration and version, so audit your storefront with browser tools to confirm what is placed. These cookies are not strictly necessary for the store to function.
Yes. Because the cookies are not strictly necessary, the ePrivacy Directive and GDPR require prior consent before the widget loads in the EEA and the UK. In addition, the live video session processes richer personal data, so customers should be clearly informed and consent obtained before any session begins.
Consent is the appropriate basis for the cookies and for processing live audio and video during a session. The merchant acts as controller and must secure that consent and inform customers, especially where sessions are recorded. An anonymous mode can reduce the personal data involved.
Confer With is operated from the United Kingdom, which benefits from a European Commission adequacy decision, so transfers there are permitted. Where any video infrastructure or sub processors sit outside the EEA or the UK, Standard Contractual Clauses apply and should be referenced in your privacy notice.
A documented DPIA is recommended because live audio and video shopping processes richer and potentially identifiable personal data than a typical widget. If sessions are recorded, combined with profiling or run at scale, a DPIA is strongly advisable. Assess recording, access controls, retention and the video infrastructure location.
Place Confer With behind your consent manager so it loads only after consent, inform customers before any video session, decide whether sessions are recorded and for how long, and sign a data processing agreement. Offer the anonymous mode where appropriate, list the cookies in your cookie policy and test that declining keeps the widget disabled.
Alternatives include other live and video commerce platforms such as Bambuser, Whisbi, Hero and Go Instore. Most load third party scripts and process video during sessions, so the same consent, video data and transfer considerations apply regardless of provider.
List Confer With under functional or marketing cookies in your cookie policy, describe its purpose including live video shopping, name the provider and country, indicate the cookies and their durations, and link to the Confer With privacy policy. Keep the entry in sync with what your consent manager blocks and allows.