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Service Management Group
Service Management Group (SMG) ist ein Unternehmen für Experience Management, das Feedback von Kunden und Mitarbeitern sowie zur Marke über Umfragen und Analysen erhebt und auswertet. Die Umfragen, etwa über eine Website oder einen Kassenbon aufgerufen, werden von SMG gehostet, das Antworten und zugehörige Daten erhält.
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