> How the Mews hospitality platform handles guest data and booking cookies, where it hosts data, and how to use it under the GDPR and ePrivacy.
>
> Canonical: https://www.flowconsent.com/en/services/ecommerce/mews

E-commerce

# Mews

Preferences · [Official website](https://www.mews.com)

Mews is a cloud hospitality platform that combines a property management system with a booking engine for hotels and accommodation providers. On a hotel website, the Mews booking widget collects reservation details and sets cookies to manage the booking session, while the wider platform processes guest personal data such as names, contact details, stay information, and payments. Booking cookies can be strictly necessary, but analytics and any marketing require consent.

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At a glance

- Category

  [E-commerce](https://www.flowconsent.com/en/services/ecommerce)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  3

- Third-party domains

  3

- Servers

  European Union (cloud hosting)

Overview

## What does Mews do?

## What Mews is

Mews is a cloud based hospitality platform. It provides a property management system that hotels use to run operations and a booking engine that takes reservations directly on the hotel website. Because it sits at the centre of the guest relationship, it processes a significant amount of personal and payment data.

## What data and cookies it collects

On the website, the Mews booking widget sets cookies to keep the reservation session and processes the visitor IP and device information. In the platform, it stores guest profiles, contact details, stay history, and payment information. The booking session cookies are typically necessary to complete a reservation the guest started, while analytics and marketing cookies are not.

## GDPR and ePrivacy implications

Guest data and payment details are personal data under the GDPR, and the booking cookies fall under the ePrivacy Directive. The hotel is usually the controller and Mews the processor, so a data processing agreement is essential. Payment data brings additional security duties, and special care is needed if any sensitive information is collected.

## Consent and legal basis

Processing a booking relies on the contract with the guest, so it does not need consent, and the cookies strictly necessary to complete that booking are exempt. Consent is required for analytics, for marketing emails beyond the booking, and for any non essential cookies the booking page loads. Keep these purposes clearly separated.

## Data transfers outside the EU

Mews is a European company and hosts its platform in the European Union, which limits transfers for the core service. However, payment and communication sub processors may sit outside the EEA, so review the sub processor list and ensure any such transfers rely on Standard Contractual Clauses or the EU US Data Privacy Framework.

## Practical compliance steps

Sign the Mews data processing agreement, set the lawful basis for bookings and marketing, gate non essential cookies on the booking page behind consent, and review the sub processor list. Set retention for guest profiles, secure payment data, and describe Mews in your privacy notice and cookie policy.

Compliance

## Mews and the GDPR

Mews is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

- Legal basis

  Contract (Art. 6(1)(b)) for bookings, consent for non essential cookies

- Risk level

  medium

- Applicable regulations

  GDPR, ePrivacy Directive

### Impact assessment (DPIA)

Mews handles guest personal data and payment information at scale. Assess the controller and processor split, the lawful basis for bookings and marketing, the payment sub processors, retention of guest profiles, and any transfers outside the EEA.

### Sample text for your banner

> We use Mews to manage bookings. Cookies needed to complete your reservation are strictly necessary, while any analytics or marketing cookies run only after you accept them.

Cookies and trackers

## What Mews sets and contacts

- Tracking method

  Cloud booking engine and PMS, JavaScript widget, cookies

- Server location

  European Union (cloud hosting)

- Data transferred outside the EU

  Mews is a European company and hosts its platform in the European Union, but some sub processors such as payment and communication providers may be outside the EEA. Those transfers rely on Standard Contractual Clauses or the EU US Data Privacy Framework.

### Cookies set (3)

| Name              | Type       | Duration | Purpose                                                                              |
| ----------------- | ---------- | -------- | ------------------------------------------------------------------------------------ |
| mews\_session     | Functional | Session  | Strictly necessary cookie that keeps the booking in progress during the reservation. |
| mews\_distributor | Functional | 1 year   | Remembers booking engine configuration and language preferences for the visitor.     |
| mews\_analytics   | Analytics  | 1 year   | Measures booking funnel performance, a non essential cookie that requires consent.   |

### Third-party domains contacted (3)

- `mews.com`
- `app.mews.com`
- `cdn.mews.com`

Questions

## Frequently asked questions about Mews

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### What cookies does the Mews booking engine set?

The Mews booking widget sets a session cookie to keep the reservation in progress and may set a configuration cookie. These can be strictly necessary, while any analytics cookies that measure the booking funnel are not and require consent.

### Do I need consent for Mews?

Not for the cookies strictly necessary to complete a booking the guest started. You do need consent for analytics, marketing emails beyond the reservation, and any non essential cookies on the booking page.

### What is the legal basis for Mews?

Processing a reservation relies on the contract with the guest under Article 6(1)(b) of the GDPR. Analytics and marketing rely on consent, and the hotel is the controller while Mews is the processor.

### Does Mews transfer data outside the EU?

Mews hosts its platform in the European Union, so the core service stays in the region. Some payment or communication sub processors may be outside the EEA, in which case transfers rely on Standard Contractual Clauses or the EU US Data Privacy Framework.

### Is a DPIA needed for Mews?

Given the volume of guest and payment data, a DPIA is worth considering, especially for large properties. Cover the data categories, the payment sub processors, retention of guest profiles, and security.

### How do I use Mews compliantly?

Sign the data processing agreement, set the lawful basis for bookings and marketing, gate non essential booking page cookies behind consent, and secure payment data. Review the sub processor list and set retention for guest records.

### Are there alternatives to Mews?

Alternatives include Cloudbeds, Apaleo, and other property management systems and booking engines. Compare where each hosts data and how it handles guest and payment information.

### How do I update my cookie policy for Mews?

List the Mews booking cookies, mark the strictly necessary ones, and place any analytics cookies in the analytics category. Name Mews as a processor in your privacy notice and note the EU hosting and any sub processor transfers.

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