> Is Apanio GDPR compliant? Cookies it sets, consent and legal basis, data transfers and a practical compliance checklist for European websites.
>
> Canonical: https://www.flowconsent.com/en/services/ecommerce/apanio

E-commerce

# Apanio

Preferences · [Official website](https://apanio.com)

How Apanio handles cookies and personal data, and what European websites must do to use it in a GDPR and ePrivacy compliant way.

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At a glance

- Category

  [E-commerce](https://www.flowconsent.com/en/services/ecommerce)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  3

- Third-party domains

  2

- Servers

  Germany (European Union)

Overview

## What does Apanio do?

## **What Apanio is**

Apanio is a chatbot and customer messaging service. It is a customer messaging and chatbot service from Germany that adds live chat and automated conversations to websites. When it runs on a website it operates as a third party processor whose scripts, cookies and network requests are loaded into the browsers of your European visitors.

## **Data and cookies Apanio collects**

In a typical deployment Apanio processes conversation transcripts, contact details, session identifiers and interaction analytics. Most of this information qualifies as personal data under the GDPR because it can be linked to an identifiable person, directly or through online identifiers stored on the device.

## **GDPR and ePrivacy implications**

Any storage of or access to information on a visitor device is governed by Article 5(3) of the ePrivacy Directive, transposed into national law across the EU. The GDPR then governs the subsequent processing, so Apanio must have a valid legal basis, a clear retention period and transparent information for the data subject.

## **Consent requirements**

Because Apanio sets cookies or identifiers that are not strictly necessary to deliver a service the visitor explicitly requested, prior, freely given, specific and informed consent is required before it loads. Scripts must stay blocked until the visitor accepts, and refusal must be as easy as acceptance.

## **International data transfers**

Apanio reports hosting in Germany (European Union), which keeps the core processing inside the European Economic Area. You should still confirm the location of any subprocessors and content delivery nodes, because a single non European endpoint can still trigger a transfer.

## **Practical compliance steps**

List Apanio in your records of processing and your cookie policy, load it only through a consent management platform, document the consent you collect and review the vendor data processing agreement at least once a year. Test the site with consent refused to make sure no identifier is set before a choice is made.

Compliance

## Apanio and the GDPR

Apanio is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

- Legal basis

  Consent (Art. 6(1)(a) GDPR) together with Art. 5(3) ePrivacy Directive for non essential cookies

- Risk level

  medium

- Applicable regulations

  GDPR; ePrivacy Directive 2002/58/EC; national rules (TTDSG, CNIL guidelines, LSSI)

### Impact assessment (DPIA)

Assess the volume and sensitivity of data processed through Apanio, whether visitors are profiled or tracked across sites, and any transfer outside the EEA. A formal DPIA is advisable where Apanio enables large scale monitoring or combines data from several sources.

### Sample text for your banner

> We use Apanio to power parts of this site. It may store cookies and identifiers on your device and process related data. With your consent we activate Apanio. You can withdraw your consent at any time from the cookie settings.

Cookies and trackers

## What Apanio sets and contacts

- Tracking method

  Chat widget cookies and client side scripts

- Server location

  Germany (European Union)

### Cookies set (3)

| Name            | Type       | Duration | Purpose                          |
| --------------- | ---------- | -------- | -------------------------------- |
| apanio\_session | necessary  | Session  | Maintains the chat session       |
| apanio\_cid     | functional | 1 year   | Recognises a returning chat user |
| \_ga            | analytics  | 2 years  | Interaction measurement          |

### Third-party domains contacted (2)

- `apanio.com`
- `apanio.de`

Questions

## Frequently asked questions about Apanio

Can't find your question? Write to us, we answer fast.

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### What cookies does Apanio set?

Apanio typically stores session identifiers and, depending on configuration, analytics or marketing cookies. The exact names and lifetimes appear in the cookie table on this page, and you should scan your own site because deployments differ.

### Do I need consent to use Apanio?

Yes. Apanio sets cookies or identifiers that are not strictly necessary, so under Article 5(3) ePrivacy you must obtain prior consent before it loads.

### What is the legal basis for Apanio?

The non essential cookies rely on consent under Article 6(1)(a) GDPR combined with Article 5(3) ePrivacy. Strictly necessary processing can rely on contract under Article 6(1)(b) or legitimate interest under Article 6(1)(f).

### Does Apanio transfer data to the United States or other third countries?

Apanio reports hosting in Germany (European Union), so by default data stays in the EEA. Verify subprocessors and CDN nodes, since one non European endpoint can still create a transfer to a third country.

### Do I need a DPIA for Apanio?

A DPIA is required when processing is likely to result in a high risk, for example large scale tracking or profiling. Where Apanio monitors behaviour at scale or combines data sources, run a DPIA before going live.

### How do I implement Apanio in a compliant way?

Load Apanio only after consent through a consent management platform, keep it blocked by default, document each consent, list it in your records and cookie policy, and sign a data processing agreement with the vendor.

### Are there alternatives to Apanio?

Yes. Depending on your goal you can choose privacy first or cookieless tools, or self hosted options that keep data in the EEA. Whichever you pick, the same consent and transparency duties apply.

### How do I update my cookie policy for Apanio?

Add Apanio to the cookie policy with its purpose, the cookies it sets, their duration and the recipient, note any third country transfer and the safeguard used, and refresh the entry whenever you change configuration or after a new cookie scan.

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