> Zipchat is an AI chat assistant for online stores: what its chat widget does on your site, the data and cookies it may use and when GDPR consent applies.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/zipchat

Customer support

# Zipchat

Preferences · [Official website](https://zipchat.ai)

Zipchat is an AI chat assistant for online stores that answers shoppers' questions, recommends products and handles support requests through a chat widget on the site. The widget is loaded from Zipchat's servers and the conversations, which may contain personal data, are processed by the service.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Zipchat and the GDPR

Zipchat is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Zipchat sets and contacts

The cookies of Zipchat are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

Same category

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