> Guide to YouTrack GDPR compliance covering issue tracking privacy, JetBrains EU base, data protection, self hosted options, and practical compliance steps. > > Canonical: https://www.flowconsent.com/en/services/customer-support/youtrack Customer support # YouTrack Preferences · [Official website](https://www.jetbrains.com/youtrack/) YouTrack is a project management and issue tracking tool by JetBrains (Czech Republic, EU). Available as self hosted or cloud service with EU data center option. It processes issue content, user profiles, and workflow data. JetBrains' EU headquarters and configurable data regions make it a privacy friendly choice. [Block YouTrack until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Not required - Documented cookies 3 - Third-party domains 3 - Servers Self hosted: customer controlled. Cloud: EU (Germany, AWS Frankfurt) and US Overview ## What does YouTrack do? ## **What Is YouTrack?** YouTrack is a project management and issue tracking tool developed by JetBrains s.r.o., headquartered in Prague, Czech Republic (EU). It provides issue tracking, agile boards (Scrum and Kanban), time tracking, knowledge base, project dashboards, and workflow automation. Available as self hosted (YouTrack Server) or cloud hosted (YouTrack Cloud) with EU data center option in Frankfurt via AWS. ## **Cookies, Data and GDPR Implications** YouTrack sets session cookies and authentication tokens for logged in users. It collects issue content, user profiles, time entries, workflow data, and file attachments. JetBrains is EU based, providing a strong GDPR foundation. YouTrack Cloud stores data in the selected region (EU or US). Self hosted deployments have full data control. JetBrains provides a DPA and holds SOC 2 Type II and ISO 27001 certifications. The legal basis is typically contract performance or legitimate interest. No visitor facing cookies are set unless YouTrack is directly exposed to the public. ## **Transfers, Consent and Compliance Steps** JetBrains is EU based (Prague). Cloud customers can select EU (Frankfurt) or US data region. Self hosted involves no transfers. Execute JetBrains DPA. Select EU data region for Cloud. Configure role based access. Enable audit logging. Implement data retention for resolved issues. Train team on data minimisation in issue descriptions. Conduct a DPIA if storing sensitive data. Alternatives include Redmine (open source), Taiga (open source agile), and Linear (with EU option). Compliance ## YouTrack and the GDPR - Legal basis Contract performance for issue tracking (Art. 6(1)(b)), legitimate interest for security (Art. 6(1)(f)) - Risk level low - Applicable regulations GDPR, ePrivacy Directive, UK GDPR, SOC 2 Type II, ISO 27001 ### Impact assessment (DPIA) DPIA recommended when YouTrack stores sensitive project data. Assess: issue content (may contain personal data about customers or employees), user profiles, attachment files, workflow automation rules, for Cloud: data region selection, for self hosted: full data control. ### Sample text for your banner > This site uses YouTrack for project management. Data is processed by JetBrains s.r.o. (EU) on infrastructure selected by our organisation. Please refer to our privacy policy for details. Cookies and trackers ## What YouTrack sets and contacts - Tracking method session cookies, authentication tokens, issue tracking data storage, workflow automation, agile board data (self hosted or JetBrains Cloud) - Server location Self hosted: customer controlled. Cloud: EU (Germany, AWS Frankfurt) and US - Cookieless mode available Yes - Data transferred outside the EU JetBrains s.r.o. is headquartered in Prague, Czech Republic (EU). YouTrack Cloud is hosted on AWS with EU (Frankfurt) and US regions. Self hosted keeps data on customer infrastructure. JetBrains provides a DPA. ### Cookies set (3) | Name | Type | Duration | Purpose | | ------------ | -------------- | -------- | ---------------------------------------------- | | YTJSESSIONID | authentication | Session | YouTrack session authentication cookie. | | \_yt\_csrf | security | Session | CSRF protection for YouTrack form submissions. | | yt\_prefs | functionality | 1 year | Stores user interface preferences. | ### Third-party domains contacted (3) - `youtrack.jetbrains.com` - `hub.jetbrains.com` - `account.jetbrains.com` Questions ## Frequently asked questions about YouTrack Can't find your question? Write to us, we answer fast. [Write to us](https://www.flowconsent.com/en/demo) ### What cookies does YouTrack set? Session authentication cookies and CSRF tokens for logged in users. No visitor cookies unless publicly exposed. ### Is consent required? Not for internal team use (contract/legitimate interest). If exposed publicly, session cookies may need ePrivacy notice. ### Legal basis? Contract performance (Art. 6(1)(b)) or legitimate interest (Art. 6(1)(f)). ### Data transfers? JetBrains is EU based (Prague). Cloud offers EU region (Frankfurt). Self hosted: no transfers. ### DPIA required? Recommended if storing sensitive project or customer data. ### Compliance steps? Execute JetBrains DPA. Select EU region for Cloud. Configure RBAC. Enable audit logging. Data retention for resolved issues. ### Alternatives? Redmine (open source), Taiga (open source agile), OpenProject, Linear, Plane (open source). ### Cookie policy? Only relevant if publicly accessible. Document session and CSRF cookies. JetBrains EU base simplifies compliance. 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