> Yandex.Messenger lets businesses chat with site visitors via Yandex: learn what it does on your site, the data sent to Yandex and the GDPR implications.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/yandex-messenger

Customer support

# Yandex.Messenger

Preferences · [Official website](https://dialogs.yandex.ru)

Yandex.Messenger is a messaging service from the Russian company Yandex, which businesses could connect to their website as a chat channel for talking with visitors. Using it means visitor messages and related data are sent to Yandex's servers, so the site's privacy notice and consent setup should account for it.

[Block Yandex.Messenger until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan)

At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Yandex.Messenger and the GDPR

Yandex.Messenger is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Yandex.Messenger sets and contacts

The cookies of Yandex.Messenger are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

Same category

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