> Webim is a live chat and customer service platform. Learn what its chat widget does on a website, the data it stores and what GDPR consent requires.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/webim

Customer support

# Webim

Preferences · [Official website](https://webim.ru)

Webim is a Russian provider of live chat and customer service software. Companies add its chat widget to their websites so visitors can talk to operators or chatbots, and messages from other channels such as messengers can be handled in the same interface. The widget loads from Webim's servers and stores identifiers to keep each visitor's conversation.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Webim and the GDPR

Webim is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Webim sets and contacts

The cookies of Webim are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

Same category

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[See the whole category](https://www.flowconsent.com/en/services/customer-support)

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### [LiveZilla](https://www.flowconsent.com/en/services/customer-support/livezilla)

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### [Bookafy](https://www.flowconsent.com/en/services/customer-support/bookafy)

[Bookafy is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Bookafy integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Bookafy helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/bookafy)

[Preferences](https://www.flowconsent.com/en/services/customer-support/bookafy)

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