> Velaro provides live chat and chatbots for real-time conversations with site visitors: what its widget loads, the cookies it may set and GDPR consent. > > Canonical: https://www.flowconsent.com/en/services/customer-support/velaro Customer support # Velaro Preferences · [Official website](https://velaro.com/product/live-chat) Velaro is a customer engagement platform offering live chat, chatbots and messaging so that businesses can talk with website visitors in real time and route conversations to their agents. The chat widget is loaded from Velaro's servers and may set cookies to keep the conversation and identify returning visitors. [Block Velaro until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 0 Compliance ## Velaro and the GDPR Velaro is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What Velaro sets and contacts The cookies of Velaro are not documented in the catalog yet. To see what is actually set on your site, run a free scan. 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