> Guide to Usersnap GDPR compliance covering EU hosted visual feedback, widget cookies, screenshot data, and practical compliance steps. > > Canonical: https://www.flowconsent.com/en/services/customer-support/usersnap Customer support # Usersnap Preferences · [Official website](https://usersnap.com) Usersnap is an EU based (Austria) visual feedback and bug tracking platform. It provides a JavaScript widget for screenshot based feedback, screen recording, NPS surveys, and feature requests. Data is hosted on AWS Frankfurt (EU). As an EU based and EU hosted solution with SOC 2 and ISO 27001 certifications, Usersnap is a privacy friendly feedback choice. [Block Usersnap until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 2 - Third-party domains 3 - Servers EU (Austria, AWS Frankfurt) Overview ## What does Usersnap do? ## **What Is Usersnap?** Usersnap is an EU based (Austria) visual feedback platform. JavaScript widget for screenshot feedback, screen recording, NPS, CSAT, and feature requests. Data hosted on AWS Frankfurt (EU). SOC 2 Type II and ISO 27001 certified. Widget sets session and identification cookies. Consent required for cookies. Legal basis: legitimate interest for feedback, consent for cookies. Steps: DPA, cookie consent, review screenshot content, data retention. Privacy friendly EU alternative to US based tools like BugHerd. Alternatives: BugHerd (Australia), Marker.io, Ybug, Hotjar (with EU option). Compliance ## Usersnap and the GDPR Usersnap is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. - Legal basis Legitimate interest for bug/feedback tracking (Art. 6(1)(f)), consent for widget cookies (Art. 6(1)(a)) - Risk level medium - Applicable regulations GDPR, ePrivacy, UK GDPR, SOC 2 Type II, ISO 27001 ### Impact assessment (DPIA) DPIA recommended as screenshots may capture visible personal data. Usersnap is EU based (Austria) and EU hosted. Assess: screenshot content, screen recordings, NPS data, user identification, widget cookies. ### Sample text for your banner > This site uses Usersnap for feedback. The widget may capture screenshots and set cookies. Data is processed by Usersnap GmbH (Austria) on EU servers. Cookies and trackers ## What Usersnap sets and contacts - Tracking method JavaScript widget with visual feedback, screenshot capture, session recording, cookies, browser metadata - Server location EU (Austria, AWS Frankfurt) ### Cookies set (2) | Name | Type | Duration | Purpose | | ----------- | ------------- | -------- | ------------------------------------------------------ | | us\_session | functionality | Session | Usersnap widget session cookie. | | us\_visitor | functionality | 1 year | Identifies returning visitors for feedback continuity. | ### Third-party domains contacted (3) - `usersnap.com` - `widget.usersnap.com` - `api.usersnap.com` Questions ## Frequently asked questions about Usersnap Can't find your question? Write to us, we answer fast. [Write to us](https://www.flowconsent.com/en/demo) ### Cookies? Widget sets session and identification cookies from usersnap.com. Dashboard auth cookies. ### Consent required? Yes for widget cookies under ePrivacy. ### Legal basis? Legitimate interest for feedback. Consent for cookies. ### Transfers? No. EU based (Austria), EU hosted (AWS Frankfurt). ### DPIA? Recommended as screenshots may show personal data. ### Compliance? DPA, cookie consent, review screenshots, retention. SOC 2 and ISO 27001 certified. ### Alternatives? BugHerd (Australia), Marker.io, Hotjar, Ybug. ### Cookie policy? Document widget cookies. EU hosting, no international transfers. Same category ## More services: Customer support [See the whole category](https://www.flowconsent.com/en/services/customer-support) ### [Sleekplan](https://www.flowconsent.com/en/services/customer-support/sleekplan) [Sleekplan is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Sleekplan supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Sleekplan ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.](https://www.flowconsent.com/en/services/customer-support/sleekplan) [Preferences](https://www.flowconsent.com/en/services/customer-support/sleekplan) · ### [Chatway](https://www.flowconsent.com/en/services/customer-support/chatway) [Chatway is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Chatway integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Chatway helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/chatway) [Preferences](https://www.flowconsent.com/en/services/customer-support/chatway) · ### [AINIRO](https://www.flowconsent.com/en/services/customer-support/ainiro) [AINIRO is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. AINIRO integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, AINIRO helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/ainiro) [Preferences](https://www.flowconsent.com/en/services/customer-support/ainiro) · ### [WebQnA](https://www.flowconsent.com/en/services/customer-support/webqna) [WebQnA is an AI-powered platform that leverages artificial intelligence and machine learning to help businesses automate processes, generate insights, and enhance digital experiences. It provides intelligent automation, natural language processing, and predictive analytics. WebQnA integrates with existing workflows and tools to deliver AI-driven optimization across marketing, customer service, and operations. With scalable infrastructure, WebQnA makes advanced AI accessible to all teams.](https://www.flowconsent.com/en/services/customer-support/webqna) [Preferences](https://www.flowconsent.com/en/services/customer-support/webqna) · ### [RoboReception](https://www.flowconsent.com/en/services/customer-support/roboreception) [RoboReception is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. RoboReception integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, RoboReception helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/roboreception) [Preferences](https://www.flowconsent.com/en/services/customer-support/roboreception) · ### [Thinkstack](https://www.flowconsent.com/en/services/customer-support/thinkstack) [Thinkstack is an AI-powered platform that leverages artificial intelligence and machine learning to help businesses automate processes, generate insights, and enhance digital experiences. It provides intelligent automation, natural language processing, and predictive analytics. Thinkstack integrates with existing workflows and tools to deliver AI-driven optimization across marketing, customer service, and operations. With scalable infrastructure, Thinkstack makes advanced AI accessible to all teams.](https://www.flowconsent.com/en/services/customer-support/thinkstack) [Analytics](https://www.flowconsent.com/en/services/customer-support/thinkstack) ## Make your site compliant today. Free up to 25,000 sessions a month. No credit card, no commitment. [Create my banner](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=general) · [Scan my site](https://www.flowconsent.com/en/scan)