> Guide to UserReport GDPR compliance covering EU hosted surveys, widget cookies, NPS data, and practical compliance steps. > > Canonical: https://www.flowconsent.com/en/services/customer-support/userreport Customer support # UserReport Preferences · [Official website](https://www.userreport.com) UserReport is an EU based (Denmark) survey and feedback widget platform. It provides NPS surveys, feedback forms, and audience analytics via a JavaScript widget. Data is hosted in the EU. As an EU based and EU hosted solution, UserReport is a privacy friendly survey tool. [Block UserReport until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 2 - Third-party domains 2 - Servers EU (Denmark, AnyClip/UserReport infrastructure) Overview ## What does UserReport do? ## **What Is UserReport?** UserReport is an EU based (Denmark) survey and feedback platform. JavaScript widget for NPS surveys, feedback forms, and audience analytics. EU hosted. Widget sets cookies for session and visitor identification. Consent required for cookies. Legal basis: consent for cookies, legitimate interest for aggregated feedback. Steps: implement cookie consent, configure surveys, data retention, minimise personal data. Alternatives: Mopinion (Netherlands), Hotjar, Survicate, LimeSurvey (self hosted). Compliance ## UserReport and the GDPR UserReport is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. - Legal basis Consent for survey widget cookies (Art. 6(1)(a)), legitimate interest for aggregated feedback (Art. 6(1)(f)) - Risk level low - Applicable regulations GDPR, ePrivacy, UK GDPR ### Impact assessment (DPIA) DPIA may be needed at scale. EU based (Denmark) and EU hosted. Assess: survey response data, visitor identification, widget cookies, audience analytics scope. ### Sample text for your banner > This site uses UserReport for surveys. The widget may set cookies. Data is processed in the EU. By participating, you consent to this processing. Cookies and trackers ## What UserReport sets and contacts - Tracking method JavaScript survey widget, NPS feedback collection, cookies, visitor identification, analytics integration - Server location EU (Denmark, AnyClip/UserReport infrastructure) ### Cookies set (2) | Name | Type | Duration | Purpose | | --------------- | ------------- | -------- | --------------------------------------------- | | ur\_session | functionality | Session | UserReport widget session cookie. | | ur\_visitor\_id | functionality | 1 year | Identifies visitors for survey deduplication. | ### Third-party domains contacted (2) - `www.userreport.com` - `widget.userreport.com` Questions ## Frequently asked questions about UserReport Can't find your question? Write to us, we answer fast. [Write to us](https://www.flowconsent.com/en/demo) ### Cookies? Widget sets session and visitor ID cookies from userreport.com. ### Consent required? Yes for widget cookies. ### Legal basis? Consent for cookies. Legitimate interest for aggregated feedback. ### Transfers? No. EU based (Denmark), EU hosted. ### DPIA? May be needed at scale. ### Compliance? Cookie consent, retention, minimise data, review audience analytics scope. ### Alternatives? Mopinion (Netherlands), Hotjar, Survicate, LimeSurvey. ### Cookie policy? Document widget cookies. EU hosting simplifies. Same category ## More services: Customer support [See the whole category](https://www.flowconsent.com/en/services/customer-support) ### [Bookly](https://www.flowconsent.com/en/services/customer-support/bookly) [Bookly is an online scheduling and booking platform that enables businesses to automate appointment management and reduce no-shows. It provides a customizable booking interface, calendar synchronization, and automated reminders via email and SMS. Bookly supports multiple service types, staff scheduling, and payment collection. With timezone detection and availability management, Bookly simplifies scheduling across any industry and business size.](https://www.flowconsent.com/en/services/customer-support/bookly) [Preferences](https://www.flowconsent.com/en/services/customer-support/bookly) · ### [Coax](https://www.flowconsent.com/en/services/customer-support/coax) [Coax is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Coax integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Coax helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/coax) [Preferences](https://www.flowconsent.com/en/services/customer-support/coax) · ### [Booker](https://www.flowconsent.com/en/services/customer-support/booker) [Booker is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Booker integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Booker helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/booker) [Preferences](https://www.flowconsent.com/en/services/customer-support/booker) · ### [Pure Chat](https://www.flowconsent.com/en/services/customer-support/pure-chat) [Pure Chat is a live chat and customer messaging platform that enables businesses to engage with website visitors in real time. It provides instant messaging, chatbot automation, and team collaboration tools to deliver fast, personalized customer support. Pure Chat supports multi-channel communication, conversation routing, and canned responses to improve response times. With built-in analytics and CRM integration, Pure Chat helps convert visitors into customers.](https://www.flowconsent.com/en/services/customer-support/pure-chat) [Preferences](https://www.flowconsent.com/en/services/customer-support/pure-chat) · ### [Respond.io](https://www.flowconsent.com/en/services/customer-support/respond-io) [Respond.io is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Respond.io supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Respond.io ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.](https://www.flowconsent.com/en/services/customer-support/respond-io) [Preferences](https://www.flowconsent.com/en/services/customer-support/respond-io) · ### [BokaBord](https://www.flowconsent.com/en/services/customer-support/bokabord) [BokaBord is a marketing platform that equips businesses with tools to amplify their digital presence and drive customer acquisition. It supports audience segmentation, campaign automation, and cross-channel engagement. BokaBord provides real-time analytics and reporting dashboards for performance measurement and strategy optimization. By combining data intelligence with marketing execution, BokaBord helps deliver the right message to the right audience at the right time.](https://www.flowconsent.com/en/services/customer-support/bokabord) [Preferences](https://www.flowconsent.com/en/services/customer-support/bokabord) ## Make your site compliant today. Free up to 25,000 sessions a month. No credit card, no commitment. [Create my banner](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=general) · [Scan my site](https://www.flowconsent.com/en/scan)