> Userlink adds AI customer service agents to e-commerce stores: what its chat widget does, what shopper data it processes and what to check for GDPR consent. > > Canonical: https://www.flowconsent.com/en/services/customer-support/userlink Customer support # Userlink Preferences · [Official website](https://userlink.ai) Userlink is an AI customer service platform for e-commerce stores. Its AI agents answer shoppers' questions in a chat on the store, guide them to suitable products and handle routine support requests. The chat widget loads Userlink's scripts and processes the messages and details shoppers enter, which are then processed by Userlink. [Block Userlink until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 0 Compliance ## Userlink and the GDPR Userlink is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What Userlink sets and contacts The cookies of Userlink are not documented in the catalog yet. To see what is actually set on your site, run a free scan. 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