> Userlane adds interactive guides and onboarding to web applications: what its script does in the browser, the data it records and what GDPR requires. > > Canonical: https://www.flowconsent.com/en/services/customer-support/userlane Customer support # Userlane Unclassified · [Official website](https://www.userlane.com) Userlane is a digital adoption platform from a company based in Munich. It adds interactive step-by-step guides, announcements and onboarding flows on top of web applications, so users learn the software inside the interface. Its script runs in the browser and records how users progress through the guides. [Block Userlane until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Unclassified - Prior consent Required - Documented cookies 0 Compliance ## Userlane and the GDPR Userlane is classified as “Unclassified”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What Userlane sets and contacts The cookies of Userlane are not documented in the catalog yet. To see what is actually set on your site, run a free scan. [Scan my site](https://www.flowconsent.com/en/scan) Same category ## More services: Customer support [See the whole category](https://www.flowconsent.com/en/services/customer-support) ### [Weply](https://www.flowconsent.com/en/services/customer-support/weply) [Weply is a live chat and customer messaging platform that enables businesses to engage with website visitors in real time. It provides instant messaging, chatbot automation, and team collaboration tools to deliver fast, personalized customer support. Weply supports multi-channel communication, conversation routing, and canned responses to improve response times. 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By transforming raw data into actionable intelligence, Asapp empowers organizations to optimize strategy and maximize return on investment.](https://www.flowconsent.com/en/services/customer-support/asapp) [Analytics](https://www.flowconsent.com/en/services/customer-support/asapp) · ### [Infoset](https://www.flowconsent.com/en/services/customer-support/infoset) [Infoset is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Infoset integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Infoset helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/infoset) [Preferences](https://www.flowconsent.com/en/services/customer-support/infoset) · ### [Pure Chat](https://www.flowconsent.com/en/services/customer-support/pure-chat) [Pure Chat is a live chat and customer messaging platform that enables businesses to engage with website visitors in real time. It provides instant messaging, chatbot automation, and team collaboration tools to deliver fast, personalized customer support. Pure Chat supports multi-channel communication, conversation routing, and canned responses to improve response times. 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