> UNLESS adds an AI customer agent to websites and help centers: learn what it does, which visitor data it processes and how to handle GDPR consent. > > Canonical: https://www.flowconsent.com/en/services/customer-support/unless Customer support # UNLESS Marketing · [Official website](https://unless.com/) UNLESS is a European platform for AI customer agents. It places an assistant on a website, in a product or in a help center that answers visitor questions and keeps a shared history of each customer relationship. As the agent runs from UNLESS servers and processes what visitors type, its use should be covered in the site's privacy and consent setup. [Block UNLESS until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Marketing - Prior consent Required - Documented cookies 0 Compliance ## UNLESS and the GDPR UNLESS is classified as “Marketing”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What UNLESS sets and contacts The cookies of UNLESS are not documented in the catalog yet. To see what is actually set on your site, run a free scan. 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With privacy-compliant preference storage, Carrot quest enhances satisfaction by ensuring tailored browsing experiences for every visitor.](https://www.flowconsent.com/en/services/customer-support/carrot-quest) [Preferences](https://www.flowconsent.com/en/services/customer-support/carrot-quest) · ### [Quality Unit Help Desk](https://www.flowconsent.com/en/services/customer-support/quality-unit-help-desk) [Quality Unit Help Desk is a customer support and helpdesk platform that helps businesses manage, track, and resolve customer inquiries efficiently. It provides a unified ticketing system, knowledge base, and multi-channel support across email, chat, phone, and social media. 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