> Ultimate (ultimate.ai) adds AI support chatbots to websites: what its chat widget does, what conversation data it processes and what to check for GDPR.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/ultimate

Customer support

# Ultimate

Unclassified · [Official website](https://www.ultimate.ai)

Ultimate (ultimate.ai) is a customer service automation platform that provides AI chatbots for support teams, and is now part of Zendesk. On a website it typically runs as a chat widget that answers common questions and hands complex cases to human agents. The conversations and visitor data handled by the bot are processed by the provider.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Unclassified

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Ultimate and the GDPR

Ultimate is classified as “Unclassified”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Ultimate sets and contacts

The cookies of Ultimate are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

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