> Tactful is an AI customer engagement platform with web chat and messaging: what its widget does on your site, the cookies it may set and when consent applies.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/tactful

Customer support

# Tactful

Preferences · [Official website](https://tactful.ai)

Tactful is a customer engagement platform that uses AI to help businesses manage support conversations across channels such as web chat, messaging apps and email. On a website it typically appears as a chat widget connected to agents or chatbots. The widget may set cookies to keep the conversation and sends messages to the provider.

[Block Tactful until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan)

At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Tactful and the GDPR

Tactful is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Tactful sets and contacts

The cookies of Tactful are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

Same category

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·

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[Preferences](https://www.flowconsent.com/en/services/customer-support/ometrics)

·

### [Zoominfo Chat](https://www.flowconsent.com/en/services/customer-support/zoominfo-chat)

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[Preferences](https://www.flowconsent.com/en/services/customer-support/zoominfo-chat)

·

### [Trengo](https://www.flowconsent.com/en/services/customer-support/trengo)

[Trengo is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Trengo supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Trengo ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.](https://www.flowconsent.com/en/services/customer-support/trengo)

[Preferences](https://www.flowconsent.com/en/services/customer-support/trengo)

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