> SweetHelp is a Shopify app for WhatsApp chat, cart recovery and campaigns. See what its widget does on a store, the data involved and how consent applies.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/sweethelp

Customer support

# SweetHelp

Preferences · [Official website](https://sweethelp.io)

SweetHelp is a Shopify app for WhatsApp communication between merchants and customers, covering support chat, abandoned cart recovery, cash on delivery confirmations and marketing campaigns. Its chat widget on the store sends customer conversations through WhatsApp and the app's servers.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## SweetHelp and the GDPR

SweetHelp is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What SweetHelp sets and contacts

The cookies of SweetHelp are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

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