> Robin is a customer service inbox and live chat for webshops: what its widget loads on a website, which data it receives and what to check for GDPR.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/robin

Customer support

# Robin

Preferences · [Official website](https://www.robinhq.com)

Robin is a Dutch customer service software for online stores that gathers email, chat, social media and other messages in one shared inbox. It can add a live chat widget to a webshop, which loads from Robin's servers. When the widget is active, it may store identifiers in the browser and send conversation and visitor data to the provider.

[Block Robin until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan)

At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Robin and the GDPR

Robin is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Robin sets and contacts

The cookies of Robin are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

Same category

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[See the whole category](https://www.flowconsent.com/en/services/customer-support)

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[Analytics](https://www.flowconsent.com/en/services/customer-support/intervo)

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[Preferences](https://www.flowconsent.com/en/services/customer-support/marker)

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### [Vello](https://www.flowconsent.com/en/services/customer-support/vello)

[Vello is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Vello integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Vello helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/vello)

[Preferences](https://www.flowconsent.com/en/services/customer-support/vello)

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### [Punchpass](https://www.flowconsent.com/en/services/customer-support/punchpass)

[Punchpass is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Punchpass integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, Punchpass helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/punchpass)

[Customer support](https://www.flowconsent.com/en/services/customer-support/punchpass)

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