> Respond.io centralises WhatsApp, Messenger and website chat conversations: what its chat widget does on your site, the data it handles and the GDPR points. > > Canonical: https://www.flowconsent.com/en/services/customer-support/respond-io Customer support # Respond.io Preferences · [Official website](https://www.respond.io) Respond.io is a customer conversation management platform that brings messages from channels such as WhatsApp, Facebook Messenger, Instagram, email and website chat into one shared inbox. Businesses can add its chat widget to their site so visitors start conversations there. The widget connects to Respond.io's servers and processes the contact details and messages visitors share. [Block Respond.io until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 0 Compliance ## Respond.io and the GDPR Respond.io is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What Respond.io sets and contacts The cookies of Respond.io are not documented in the catalog yet. To see what is actually set on your site, run a free scan. [Scan my site](https://www.flowconsent.com/en/scan) Same category ## More services: Customer support [See the whole category](https://www.flowconsent.com/en/services/customer-support) ### [Lead-Finity Webchat](https://www.flowconsent.com/en/services/customer-support/lead-finity-webchat) [Lead-Finity Webchat is a lead generation platform designed to help businesses capture, qualify, and convert website visitors into sales-ready leads. It offers smart forms, interactive content, and behavioral tracking to identify high-intent prospects. Lead-Finity Webchat integrates with CRM and marketing automation tools to streamline lead nurturing. 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