> Pure Chat is live chat software for websites: what its chat widget does on your pages, the cookies it uses to keep conversations and GDPR consent. > > Canonical: https://www.flowconsent.com/en/services/customer-support/pure-chat Customer support # Pure Chat Preferences · [Official website](https://www.purechat.com) Pure Chat is live chat software that lets businesses talk with website visitors in real time. Teams answer chats from a web or mobile app, customize the chat widget and review visitor details and chat history. The widget loads from Pure Chat's servers and uses cookies or browser storage to keep conversations going across pages. [Block Pure Chat until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 0 Compliance ## Pure Chat and the GDPR Pure Chat is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What Pure Chat sets and contacts The cookies of Pure Chat are not documented in the catalog yet. To see what is actually set on your site, run a free scan. [Scan my site](https://www.flowconsent.com/en/scan) Same category ## More services: Customer support [See the whole category](https://www.flowconsent.com/en/services/customer-support) ### [Stonly](https://www.flowconsent.com/en/services/customer-support/stonly) [Stonly is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. Stonly integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. 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Trusted by businesses worldwide, Aimy helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/aimy) [Preferences](https://www.flowconsent.com/en/services/customer-support/aimy) · ### [SnapEngage](https://www.flowconsent.com/en/services/customer-support/snapengage) [SnapEngage is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. SnapEngage supports modern development practices and scales with growing business needs. 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