> Onsite Support is a customer service platform that centralises ecommerce support tickets. Learn what it does for a store and how GDPR consent applies. > > Canonical: https://www.flowconsent.com/en/services/customer-support/onsite-support Customer support # Onsite Support Preferences · [Official website](https://onsitesupport.io) Onsite Support is an AI-assisted customer service platform for ecommerce teams. It gathers support tickets from channels and marketplaces such as Shopify, Amazon and Walmart into one workspace, where agents see order details and act on them. Any widget added to a store would send visitor messages to the provider. [Block Onsite Support until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 0 Compliance ## Onsite Support and the GDPR Onsite Support is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What Onsite Support sets and contacts The cookies of Onsite Support are not documented in the catalog yet. To see what is actually set on your site, run a free scan. [Scan my site](https://www.flowconsent.com/en/scan) Same category ## More services: Customer support [See the whole category](https://www.flowconsent.com/en/services/customer-support) ### [DialogShift](https://www.flowconsent.com/en/services/customer-support/dialogshift) [DialogShift is a web technology service that provides essential functionality for websites and digital platforms. It delivers core capabilities that support site operations, content delivery, and user experience optimization. DialogShift integrates seamlessly with modern web architectures, ensuring reliable performance and compatibility across browsers and devices. Trusted by businesses worldwide, DialogShift helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/dialogshift) [Preferences](https://www.flowconsent.com/en/services/customer-support/dialogshift) · ### [Support Hero](https://www.flowconsent.com/en/services/customer-support/support-hero) [Support Hero is a customer support and helpdesk platform that helps businesses manage, track, and resolve customer inquiries efficiently. It provides a unified ticketing system, knowledge base, and multi-channel support across email, chat, phone, and social media. Support Hero features automated ticket routing, SLA management, and self-service portals, enabling faster resolutions, higher satisfaction, and reduced operational costs for support teams.](https://www.flowconsent.com/en/services/customer-support/support-hero) [Customer support](https://www.flowconsent.com/en/services/customer-support/support-hero) · ### [Asksuite](https://www.flowconsent.com/en/services/customer-support/asksuite) [Asksuite is a digital marketing technology that helps businesses reach, engage, and convert their target audience online. It provides advanced targeting, campaign management, and performance analytics capabilities. Asksuite enables marketers to deliver personalized experiences across channels, optimize campaign ROI, and gain actionable insights into customer behavior. With automation features and data-driven optimization, Asksuite empowers marketing teams to achieve measurable growth.](https://www.flowconsent.com/en/services/customer-support/asksuite) [Preferences](https://www.flowconsent.com/en/services/customer-support/asksuite) · ### [Akia](https://www.flowconsent.com/en/services/customer-support/akia) [Akia is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Akia supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Akia ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.](https://www.flowconsent.com/en/services/customer-support/akia) [Preferences](https://www.flowconsent.com/en/services/customer-support/akia) · ### [Arketa](https://www.flowconsent.com/en/services/customer-support/arketa) [Arketa is a marketing platform that equips businesses with tools to amplify their digital presence and drive customer acquisition. It supports audience segmentation, campaign automation, and cross-channel engagement. Arketa provides real-time analytics and reporting dashboards for performance measurement and strategy optimization. By combining data intelligence with marketing execution, Arketa helps deliver the right message to the right audience at the right time.](https://www.flowconsent.com/en/services/customer-support/arketa) [Marketing](https://www.flowconsent.com/en/services/customer-support/arketa) · ### [Sleekplan](https://www.flowconsent.com/en/services/customer-support/sleekplan) [Sleekplan is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. Sleekplan supports modern development practices and scales with growing business needs. With a focus on stability and compatibility, Sleekplan ensures your website delivers a smooth, uninterrupted experience to every visitor and search engine crawler.](https://www.flowconsent.com/en/services/customer-support/sleekplan) [Preferences](https://www.flowconsent.com/en/services/customer-support/sleekplan) ## Make your site compliant today. Free up to 25,000 sessions a month. No credit card, no commitment. [Create my banner](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=general) · [Scan my site](https://www.flowconsent.com/en/scan)