> OnChat adds an AI chatbot to online stores to answer questions and recommend products: how it works, data processed, cookies and GDPR.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/onchat

Customer support

# OnChat

Preferences · [Official website](https://onchat.ai)

OnChat is an AI chatbot for online stores and messaging channels. Installed on a website, it answers customer questions, recommends products, helps with orders and collects leads around the clock. The chat widget loads from OnChat's servers, and the conversations and details shared by visitors are processed by the service and the AI models it relies on.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## OnChat and the GDPR

OnChat is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What OnChat sets and contacts

The cookies of OnChat are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

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