> Norby is an AI chat agent for customer support and sales. Learn how its website chat works, its link with cookies and when GDPR consent applies.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/norby

Customer support

# Norby

Preferences · [Official website](https://norby.io)

Norby is an AI chat agent that turns a project's own content into answers for customers, with the aim of automating support and sales conversations. It is powered by ChatGPT and added to a website as a chat window. Visitor messages are processed by Norby and its AI provider, so its use on a site may require information and consent under the GDPR.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Norby and the GDPR

Norby is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Norby sets and contacts

The cookies of Norby are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

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