> NeoAssist is a Brazilian customer service platform with ticketing, help centre and live chat. Learn what its chat widget collects and how GDPR applies.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/neoasist

Customer support

# NeoAsist

Preferences · [Official website](https://neoassist.com)

NeoAssist is a Brazilian customer service platform that centralises support requests from email, chat, social networks and messaging apps. Companies use it for ticket management, a help centre and a live chat widget on their website. The chat widget processes the messages and contact details visitors provide, which should be disclosed in the privacy notice.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## NeoAsist and the GDPR

NeoAsist is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What NeoAsist sets and contacts

The cookies of NeoAsist are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

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