> Guide to Mopinion GDPR compliance covering EU hosted feedback, widget cookies, data protection, and practical steps for this Netherlands based platform. > > Canonical: https://www.flowconsent.com/en/services/customer-support/mopinion Customer support # Mopinion Preferences · [Official website](https://mopinion.com) Mopinion is an EU based (Netherlands) digital feedback platform providing website feedback forms, email surveys, in app feedback, NPS, CES, and CSAT surveys. Data is hosted entirely within the EU (AWS Frankfurt/Ireland). As an EU based processor with EU data residency by default, Mopinion is a privacy friendly feedback choice. [Block Mopinion until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 3 - Third-party domains 3 - Servers EU (Netherlands, AWS hosted) Overview ## What does Mopinion do? ## **What Is Mopinion?** Mopinion is a digital feedback platform headquartered in Rotterdam, Netherlands. It provides website feedback forms, email surveys, in app feedback, NPS, CES, and CSAT surveys, and advanced feedback analytics. Data is hosted entirely within the EU on AWS (Frankfurt/Ireland). As an EU based and EU hosted solution, Mopinion offers a strong GDPR compliance foundation. ## **Cookies, GDPR and Compliance** The Mopinion JavaScript widget sets session cookies and visitor identification cookies. It collects feedback responses, email addresses (optional), page URL context, browser data, and satisfaction scores. Mopinion B.V. acts as processor with a DPA and ISO 27001 certification. No US data transfers for core functionality. Cookie consent is required for the widget under ePrivacy. Legal basis: legitimate interest for feedback, consent for cookies. Steps: execute DPA, implement widget cookie consent, configure data retention, minimise personal data in forms. Compliance ## Mopinion and the GDPR Mopinion is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. - Legal basis Legitimate interest for feedback (Art. 6(1)(f)), consent for widget cookies (Art. 6(1)(a)) - Risk level low - Applicable regulations GDPR, ePrivacy, UK GDPR, ISO 27001 ### Impact assessment (DPIA) DPIA may be needed if collecting feedback at scale. Mopinion is EU based and EU hosted, reducing transfer risks. Assess: feedback content sensitivity, email survey data, widget cookie tracking, and third party integrations. ### Sample text for your banner > This site uses Mopinion for feedback collection. The widget may set cookies. Data is processed by Mopinion B.V. (Netherlands) on EU servers. By submitting feedback, you consent to this processing. Cookies and trackers ## What Mopinion sets and contacts - Tracking method JavaScript feedback widget with cookies, form submissions, user session tracking, NPS and CES surveys - Server location EU (Netherlands, AWS hosted) ### Cookies set (3) | Name | Type | Duration | Purpose | | ---------------- | ------------- | -------- | ------------------------------------------------------ | | mop\_session | functionality | Session | Maintains the feedback widget session state. | | mop\_visitor | functionality | 1 year | Identifies returning visitors for feedback continuity. | | mop\_form\_state | functionality | Session | Tracks feedback form state across page navigation. | ### Third-party domains contacted (3) - `deploy.mopinion.com` - `api.mopinion.com` - `app.mopinion.com` Questions ## Frequently asked questions about Mopinion Can't find your question? Write to us, we answer fast. [Write to us](https://www.flowconsent.com/en/demo) ### Cookies? Widget sets session and visitor identification cookies from mopinion.com. Dashboard sets authentication cookies. ### Consent? Yes for widget cookies (ePrivacy). Legitimate interest may apply for customer feedback itself. ### Legal basis? Legitimate interest (Art. 6(1)(f)) for feedback. Consent (Art. 6(1)(a)) for cookies. ### Transfers? No. EU based (Netherlands) and EU hosted (AWS Frankfurt/Ireland). No US transfers for core functionality. ### DPIA? May be needed at scale. EU base and hosting significantly reduces risk. ### Compliance? Execute DPA. Implement widget cookie consent. Configure retention. Minimise form data. ISO 27001 certified. ### Alternatives? Hotjar (with EU data center), Userback, Survicate, or self hosted LimeSurvey for maximum control. ### Cookie policy? Document Mopinion widget cookies. EU hosting simplifies disclosures. No international transfers to report. 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