> Molin AI is an AI customer support assistant for online shops. Learn what its chat widget does on a store and what it means for cookies, GDPR and consent.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/molin-ai

Customer support

# Molin AI

Preferences · [Official website](https://molin.ai)

Molin AI is an AI customer support assistant for e-commerce shops that answers shoppers' questions around the clock, helps with product choices and handles common support requests. Its chat widget loads on the store and sends visitors' messages and conversation data to Molin AI for processing.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## Molin AI and the GDPR

Molin AI is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What Molin AI sets and contacts

The cookies of Molin AI are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

[Scan my site](https://www.flowconsent.com/en/scan)

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