> moinAI is a German AI chatbot platform for customer service on websites. Learn what its chat widget does and how it relates to cookies and consent. > > Canonical: https://www.flowconsent.com/en/services/customer-support/moinai Customer support # moinAI Preferences · [Official website](https://www.moin.ai) moinAI is a German AI chatbot platform for customer service, marketing and sales. Companies use it to answer visitor questions automatically, qualify leads and hand conversations over to human agents. The chat widget is loaded on the website from moinAI servers and processes the messages and data visitors provide. [Block moinAI until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 0 Compliance ## moinAI and the GDPR moinAI is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What moinAI sets and contacts The cookies of moinAI are not documented in the catalog yet. To see what is actually set on your site, run a free scan. 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