> Lovi offers AI agents for customer support and sales automation. Learn what its chat does on a website, its link with cookies and when GDPR consent applies. > > Canonical: https://www.flowconsent.com/en/services/customer-support/lovi Customer support # Lovi Preferences · [Official website](https://lovi.ai) Lovi is a platform of AI agents for customer support and sales automation, which can answer customer questions and handle conversations on websites and messaging channels. Businesses add it to their site as a chat assistant. Visitor messages are processed by Lovi and its AI providers, so its use may require information and consent under the GDPR. [Block Lovi until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 0 Compliance ## Lovi and the GDPR Lovi is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What Lovi sets and contacts The cookies of Lovi are not documented in the catalog yet. To see what is actually set on your site, run a free scan. [Scan my site](https://www.flowconsent.com/en/scan) Same category ## More services: Customer support [See the whole category](https://www.flowconsent.com/en/services/customer-support) ### [AnyChat](https://www.flowconsent.com/en/services/customer-support/anychat) [AnyChat is a foundational web service that powers critical website functions and digital experiences. It provides reliable infrastructure, seamless integration capabilities, and consistent performance across all devices and browsers. AnyChat supports modern development practices and scales with growing business needs. 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Trusted by businesses worldwide, PeerPal helps organizations maintain robust websites that meet user expectations and technical requirements.](https://www.flowconsent.com/en/services/customer-support/peerpal) [Customer support](https://www.flowconsent.com/en/services/customer-support/peerpal) · ### [AskSpot](https://www.flowconsent.com/en/services/customer-support/askspot) [AskSpot is an AI-powered platform that leverages artificial intelligence and machine learning to help businesses automate processes, generate insights, and enhance digital experiences. It provides intelligent automation, natural language processing, and predictive analytics. AskSpot integrates with existing workflows and tools to deliver AI-driven optimization across marketing, customer service, and operations. 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