> LimeChat is a conversational AI platform for e-commerce support and sales on WhatsApp and web chat. Learn what it does and how it relates to GDPR consent.
>
> Canonical: https://www.flowconsent.com/en/services/customer-support/limechat

Customer support

# LimeChat

Preferences · [Official website](https://www.limechat.ai)

LimeChat is an Indian conversational AI platform for e-commerce brands, focused on customer support and sales over WhatsApp and website chat. Its chatbots answer questions, track orders and recover carts. When its chat widget is added to a site, visitor messages and related data are processed by LimeChat.

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At a glance

- Category

  [Customer support](https://www.flowconsent.com/en/services/customer-support)

- Consent

  Preferences

- Prior consent

  Required

- Documented cookies

  0

Compliance

## LimeChat and the GDPR

LimeChat is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy.

Cookies and trackers

## What LimeChat sets and contacts

The cookies of LimeChat are not documented in the catalog yet. To see what is actually set on your site, run a free scan.

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Same category

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