> Kapture CRM (Kapture CX) is an omnichannel customer support and helpdesk platform. Learn how its website chat widget works and what to know about GDPR. > > Canonical: https://www.flowconsent.com/en/services/customer-support/kapture-crm Customer support # Kapture CRM Preferences · [Official website](https://www.kapturecrm.com) Kapture CRM, now known as Kapture CX, is an Indian customer support platform for enterprises. It brings together tickets from email, phone, chat, social media and messaging apps in a single helpdesk, with automation and AI features for agents. When its chat widget is added to a website, conversations and visitor details are sent to Kapture. [Block Kapture CRM until consent](https://app.flowconsent.com/auth/sign-up?utm_source=flowconsent.com\&utm_medium=referral\&utm_campaign=customer_support) · [Scan my site](https://www.flowconsent.com/en/scan) At a glance - Category [Customer support](https://www.flowconsent.com/en/services/customer-support) - Consent Preferences - Prior consent Required - Documented cookies 0 Compliance ## Kapture CRM and the GDPR Kapture CRM is classified as “Preferences”. On a site that targets European visitors, it must only load after the visitor consents, and it must be listed in your cookie policy. Cookies and trackers ## What Kapture CRM sets and contacts The cookies of Kapture CRM are not documented in the catalog yet. To see what is actually set on your site, run a free scan. 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